Property Preservation Specialist III
Overview:
This position is an integral role within M&T’s Property Preservation team that will execute day-to-day functions including reviewing monthly property inspections provided by vendors to decide if securing is needed, to confirm vacancy, to review property conditions, and/or assist inspectors with gaining access to the property. Part of reviewing property conditions includes monitoring the insurance claim process for damaged properties and repair bids placed by our vendors. Review of fees assessed/pending to assist in the creation of quotes. The Specialist III will also have a portfolio of Consumer loan properties to monitor for first time vacancy and complete monthly vacant property condition reviews. Additionally, the Specialist will work with our Property Preservation Escalation Team to monitor ongoing escalated property issues. Liaise with our Vendors, Accounting, Claims, and Foreclosure groups. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies as well as investor guidelines. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports belonging and reflects the M&T Bank brand. Complete other related duties as assigned.
Primary Responsibilities:
- Reviewing and monitoring various Property Preservation securing tasks to determine what actions are needed.
- Reviewing inspection reports provided by vendors on their designated systems.
- Monitor damaged properties for outstanding repair bids, insurance claims, and claim settlement
- Liaise with Property Preservation Vendors, Accounting, Claims and Foreclosure groups.
- Review monthly inspections based on vacancy reports provided by vendor.
- Maintain fees and costs queue in mortgage servicing system by tracking what costs have occurred and what have yet to be applied to customer's accounts. Indicate what charges might occur in the near future.
- Maintain a Consumer loan portfolio for first time vacancy checklist completion and subsequent monthly vacant property condition reviews.
- Work a portfolio of ongoing escalated property issues in collaboration with the Property Preservation Escalation Team
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
This position interacts with internal CAM departments, external third-party property preservation vendors and HUD.
Education and Experience Required:
A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ Mortgage Default and/or Property preservation experience.
Working knowledge of word processing, spreadsheet and email software.
Excellent written and verbal communication skills.
Detail oriented.
Motivated, team player with a positive and friendly attitude.
Strong analytical ability and problem solving skills.
Very strong work ethic and ability to work independently.
Education and Experience Preferred:
Bachelor’s degree.
Knowledge of departmental software and M&T Bank systems.
5 years’ Mortgage Default and/or property preservation experience.
Prior departmental experience preferred.
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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.