Credit and Collection Specialist - Patient Accounts

Skip to main contentWe care about your privacyBy clicking "Accept All", you agree to the storing of cookies on your device to give you the most optimal experience using our website. We may also use cookies to enhance performance, analyze site usage and to personalize your experience.Read Full Privacy MessageDeclineAccept CookiesCareers at Elevance HealthEnglishSign InCredit and Collection Specialist - Patient Accounts page is loadedCredit and Collection Specialist - Patient AccountsApplylocationsFL-LAKE MARY, 3200 LAKE EMMA RD, STE 1000time typeFull timeposted onPosted 28 Days Agotime left to applyEnd Date: July 24, 2026 (2 days left to apply)job requisition idJR196812Anticipated End Date:2026-07-24Position Title:Credit and Collection Specialist - Patient AccountsJob Description:Location: T his role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. The Credit and Collections Specialist is responsible for collection activities related to past due health insurance premiums and/or past due health insurance claims.How you'll make a difference:Follows established guidelines, contacts group for the purpose of collecting past due insurance premiums and/or past due health insurance claims. Researches validity of past due and/or disputed debt.Generates demand letters.Prepares reports reflecting status of credit and collection activities for management review.Responsible for follow-up on aged and current patient receivables to reduce outstanding balances and improve cash collections.Reviews assigned accounts using Excel-based worklists, confirming demographics, guarantor information, and balance accuracy prior to patient outreach.Conducts inbound and outbound calls to patients to provide balance explanations, answer account questions, and request/secure payment.Processes credit/debit payments, posts transactions as required, and documents all collection activity clearly in the account notes.Demonstrates understanding of A/R concepts (aging, denials vs. patient responsibility, payment posting impacts, account status).Comfortable on the phone; communicates respectfully and clearly with patients, including those who are upset or confused.Minimum Requirements:Requires a H.S. diploma or equivalent and a minimum of 1 year of prior commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background.Job Level:Non-Management Non-ExemptWorkshift:Job Family:AFA > Financial OperationsPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive...