Customer Success Manager | US (d/f/m)

Customer Success Manager | US (d/f/m) Location🇺🇸 Austin (hybrid)Employment TypeFull timeLocation TypeHybridDepartmentRevenueCompensationNorth America | Level 1On-Target Earnings (OTE) $83.3K – $96.7K • Offers Equity • Offers Commission • OTI/OTE split = 20%North America | Level 2On-Target Earnings (OTE) $109.5K – $129.1K • Offers Equity • Offers Commission • OTI/OTE split = 22.5%North America | Level 3On-Target Earnings (OTE) $145.5K – $170.3K • Offers Equity • Offers Commission • OTI/OTE split = 25%Tier GuideWe want to offer compensation that aligns with industry standards. To maintain a transparent and fair approach to compensation, the salary ranges for all positions are determined based on market benchmarks and a comprehensive leveling framework.Please, note that the salary ranges for this job might differ in other countries/states within our time zones for remote work!🤝 What we promise beyond salary 🧠 We greatly value psychological safety and honest feedback. We always expect you to speak up and share your ideas about what we can improve within the company, and take these views to heart.💬 We do routine 1:1s with your supervisor, retrospectives, and insight hours to make sure we are constantly getting better at what we do, all while fostering employee mental health and wellbeing.💡 Professional development is something strongly encouraged by Luminovo, so there are no fixed budgets when it comes to things that will further your professional growth (education, trainings etc.). Make a case for it, and we usually say yes!🤸 We offer a flexible working environment (fully-remote, hybrid, and on-site in Munich), and appreciate everyone managing their working hours to achieve their ideal work-life integration.👶 When it comes to our take on parent support, Luminovo happily contributes to the childcare costs of Luminerds.💸 We're excited to revolutionize the electronics industry – and we want you to be too. That's why all full-time Luminerds receive attractive virtual stock option packages.About the roleLuminovo builds software that powers the electronics supply chain. We're bringing our European success story to North America and looking for a Customer Success Manager to own and grow a portfolio of OEM and EMS accounts across the US, Canada, and Mexico.You'll work with customers along the entire lifecycle — onboarding, adoption, renewal, and expansion. This is a pioneer role on our North American team: you'll shape how we do customer success in this market, not just execute an existing playbook.Hybrid from Austin, TX.What you'll doOwn a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewalRun interactive onboarding sessions, trainings, and workshops to drive fast time-to-valueDrive net revenue retention through upsell, cross-sell, and contract expansionMonitor customer health and engagement data to catch churn risk earlyTranslate customer feedback into structured insights for our product and engineering teamsStay close to electronics industry trends and supply chain challenges affecting your accountsUse AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preachWho you areCustomer Success or Account Management experience in B2B SaaS, with owning retention and expansion targetsComfortable running onboarding workshops and customer trainingsStrong commercial instinct — you spot growth opportunities and aren't afraid of renewal negotiationsAnalytical and data-driven in how you prioritize your portfolioSelf-directed and energized by building something new — this is a ground-floor North American roleBonus: experience or genuine interest in electronics, manufacturing, or hardware supply chainsWhy LuminovoJoin the North American expansion of a well-funded European scaleup with 300+ customersPioneer role — help shape how customer success works in a new marketAI at the core of the product, not a marketing slideCollaborative,...