Shift Manager, Airport Parking

All Shift Managers (SMs) are required to monitor and ensure the compliance by all staff of established Port Authority Customer Service Standards. The SM will supervise all parking activities for which the contractor is responsible on an assigned shift at the facility.

Pay: $28.84 per hour. 

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM's Employee Benefits | Staff & Management 

• All SMs are required to monitor and ensure the compliance by all staff of established Port Authority Customer Service Standards.

• Supervise all parking activities for which the contractor is responsible on an assigned shift at the facility.

• Monitor and ensure the compliance by all staff of established Port Authority Customer Service Standards.

• Be responsible for the optimum utilization of personnel and other resources on an assigned shift, including assistance in establishing entrance and exit lane scheduling patterns necessary to meet adequate service standards.

• Discuss any existing problems concerning vehicles, tickets, staffing coverage, broken equipment or other related matters with the SM from the previous shift.

• Assign supervisors’ specific duties including skimming of monies POF’s, manning the duty desk, customer service supervision and patrolling of parking fields and roadways.

• Schedule proper supervision for the assigned shift, arrange for lunch relief, days off, vacation and similar categories of time.

• Explain new procedures to supervisory staff as they are implemented.

• Contact the General Manager/Operations Manager for updates on current changes. Keep the General Manager/Operations Manager fully informed on daily operations.

• Oversee the change of shift by physical presence in the office to ensure all employees follow company’s uniform and policies.

• Check supervisor’s tour assignment reports to insure proper staffing coverage in all parking areas. Authorize necessary steps to obtain volunteers for overtime, as necessary.

• Assume the responsibilities as company representative when both the General Manager and the Operations Manager are unavailable. • Pay careful attention to PARCS.

• Maintain appropriate liaison and coordination with Port Authority Duty Transportation Supervisor on daily operational problems affecting patron service or public relations.

• Assist in personnel training of all supervisory personnel and advising them of company rules, regulations, standards and responsibilities.

• Oversee duties performed by Parking Supervisors, monitor their daily reports on physical conditions of POF’s, entrance/ exit equipment and take follow-up action to effect repairs. Report findings to management as required.

• Train lower-level supervisory personnel on their functions and responsibilities and evaluate subordinate performance.

Required Education:  

• High School Diploma or GED.

Experience: 

• 1 to 3 years of experience. 

Other functions:

• Ability to adjust work schedule as needed to support the operation.   
• Ability to effectively lead a staff of direct reports. 
• Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks. 
• Basic understanding of computer programs, including Microsoft Office. 
• Ability to work in a fast-paced work environment. 
• Ability to resolve issues under tight timeframes and pressure. 
• Ability to prioritize assignments and projects and to multi-task within restricted time constraints. 
• Excellent team building and planning skills. 
• Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees. 
• Respond to emergencies at night and on weekends as needed. 
• May be required to travel via automobile to meetings and work-related functions. 
• Work environment may require extended time standing, walking, and lifting. May also be exposed to hazardous chemicals. 
• Must have driver's License
• Must be 21 and older