Customer Success Manager, EDU

CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.
Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:
🏆 Winning two 2026 Newsweek AI Impact Awards for measurable customer outcomes in both hiring and learning🫶 Earning a spot on the 2026 Top 100 Inspiring Workplaces in North America for our culture of trust, freedom, and ownership🌟 Ranking #2 in Education on Fast Company's prestigious World’s Most Innovative Companies of 2025 list⬆️ Being recognized by TIME magazine as one of the World’s Top EdTech Companies🎙️ Joining The Deep View to talk about using AI to fix hiring and re-skilling🎬 Seeing Cosmo featured in Times Square three times in as many months

What makes a Signalite?

Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.

The Role

CodeSignal is seeking an EDU-focused Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform, working specifically with universities and higher education institutions. In this role, you’ll blend domain expertise, project management, strategic consulting, and customer coaching to guide universities through implementation, adoption, and long-term success. As a trusted advisor to a fast-growing portfolio of EDU clients, you’ll play a critical role in helping them maximize value, making Customer Success a key driver of CodeSignal’s overall impact and growth. You can expect to work on the areas outlined below.

What You'll be Doing

Implementation & Training:

• Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience.
• Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success.
• Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases.
• Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined.

Success Management & Renewals:

• Own the customer relationship post-sale, including renewals and expansion for your book of business.
• Build strong, strategic relationships across customer organizations, including with VP-level and senior stakeholders.
• Act as a trusted advisor, developing champions by combining deep product knowledge, industry context, and business acumen.
• Deliver ongoing training and new-feature enablement to help customers continually extract value.
• Lead regular check-ins to track progress toward success metrics, identify risks, and create action plans that drive adoption.
• Partner with Solutions Engineers and cross-functional teams to design thoughtful solution strategies and translate customer needs into product opportunities.
• Represent the customer voice internally to inform roadmap direction, positioning, and broader GTM strategy.
• Conduct structured and impactful customer meetings—including trainings, business reviews, and power-user interviews.
• Proactively identify issues or blockers and collaborate with internal teams to resolve them quickly and effectively.

What We're Looking For

Basic Requirements:

• Deep, hands-on understanding of higher-education personas — Provosts, Deans, and Academic Affairs leaders — and the specific pain points they face, gained either as a higher-ed practitioner or through a CS/Account Management role managing higher-ed accounts (our single highest priority for this role)
• 5+ years of Customer Success or Account Management experience in EdTech, online/hybrid learning, or at a technology company with a strong higher-education go-to-market motion (e.g., Coursera, Pearson, Lightcast)
• Demonstrated success leading end-to-end implementations and delivering effective end-user training
• Proven, quantifiable track record of customer retention and account growth
• A customer-first mindset with the ability to build strong, consultative relationships with senior stakeholders—including Provosts, Deans, and VPs of Academic Affairs—and lead impactful Executive Business Reviews (EBRs)
• A strategic, data-driven approach to account management—comfortable analyzing usage and success metrics to build renewal/expansion strategies and communicate ROI to institutional stakeholders
• A collaborative, empathetic, and solutions-oriented team player
• Exceptional written and verbal communication skills, including strong presentation capabilities
• A scrappy, entrepreneurial mindset — this is a new, fast-growing segment, so you’ll be establishing much of the process and playbook as you go. We’re looking for someone who sees a gap and builds a solution rather than waiting for explicit direction.

Bonus Points:

• Experience transitioning from a sales background into Customer Success — open to candidates with strong sales fundamentals who want to move into CS
• First-hand experience working inside a college or university office (e.g., career services, business development, or academic affairs)