End-to-End SRE & Engagement Lead(WebLogic, FMW, Integration )-Pune

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsEnd-to-End SRE & Engagement Lead(WebLogic, FMW, Integration )-PunePune, Maharashtra, IndiaApply NowFind out how well you match with this jobUpload your resumeJob descriptionPerks and benefitsRequisition ID285895Date posted07/19/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking an experienced professional to act as a single point of contact for client leadership on L2 operational performance, driving service excellence through SRE practices, automation, and proactive operations. This role focuses on aligning business priorities with technical delivery, improving service reliability, and fostering strong stakeholder relationships across markets and cross-functional teams.What you’ll do Act as the primary operational engagement lead for business and customer stakeholdersDrive improvements in MTTR, service performance, and operational efficiencyLead operational reviews (weekly, monthly, quarterly) and report on service healthDefine scope of work and identify opportunities for service optimisationTrack incident progress and ensure effective communication with stakeholders and marketsParticipate in post-incident reviews and drive market-specific actionsLead continuous improvement and problem management initiativesPromote integrated, cross-team collaboration and eliminate siloed operationsEnsure accountability across teams from incident detection through resolution and preventionCoordinate cross-functional technical teams during critical incidentsManage escalations and ensure timely stakeholder communicationDrive root cause analysis and corrective/preventive action trackingConduct operational governance meetingsWho you are Strong understanding of Oracle technology stack including CRM, WebLogic, and Fusion Middleware (OSB, AIA, SOA)Knowledge of provisioning and billing systems with techno-functional expertiseFamiliarity with end-to-end business journeys in telecom environmentsExperience with monitoring and IT operations tools such as Dynatrace, Cribl, or ITSM platformsUnderstanding of integration and service governance frameworksAbility to manage stakeholder relationships and communicate effectively across teamsDemonstrated capability to manage operational performance and drive continuous improvementSelf-motivated, proactive, and solution-oriented approachNot a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's in it for you Opportunity to work with...