This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, CRM based in the United States.
This role offers the opportunity to lead the evolution of a mission-driven CRM platform designed to help organizations build stronger relationships with their communities.
You will own the product vision, roadmap, and strategy across supporter data, segmentation, reporting, and communication experiences.
The position combines product leadership, data-driven decision-making, and close collaboration with engineering and customer-focused teams.
You will work at a critical growth stage, transforming an emerging product into a scalable solution used by organizations worldwide.
As a senior product leader, you will define priorities, solve complex data challenges, and deliver measurable outcomes for users.
The role requires strong product instincts, technical understanding, and empathy for organizations with limited resources.
You will have the opportunity to shape a product that enables meaningful engagement and long-term impact.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, CRM based in the United States.
This role offers the opportunity to lead the evolution of a mission-driven CRM platform designed to help organizations build stronger relationships with their communities.
You will own the product vision, roadmap, and strategy across supporter data, segmentation, reporting, and communication experiences.
The position combines product leadership, data-driven decision-making, and close collaboration with engineering and customer-focused teams.
You will work at a critical growth stage, transforming an emerging product into a scalable solution used by organizations worldwide.
As a senior product leader, you will define priorities, solve complex data challenges, and deliver measurable outcomes for users.
The role requires strong product instincts, technical understanding, and empathy for organizations with limited resources.
You will have the opportunity to shape a product that enables meaningful engagement and long-term impact.
Accountabilities
- Define and execute the CRM product vision and roadmap, translating strategic objectives into prioritized initiatives with measurable outcomes.
- Own the evolution of the product’s data model, including supporter records, data quality, segmentation logic, reporting, and scalability improvements.
- Partner closely with engineering teams to navigate technical trade-offs, migrations, architecture decisions, and complex data challenges.
- Develop powerful segmentation and audience management capabilities that enable users to better understand and engage their supporters.
- Build communication and engagement features that help organizations improve outreach, measure impact, and increase meaningful interactions.
- Identify opportunities to grow the product as an acquisition and retention engine through thoughtful feature development.
- Conduct continuous user research, gather feedback, identify underlying problems, and translate insights into actionable product requirements.
- Define success metrics, measure product performance, and continuously iterate based on customer behavior and business impact.
- Collaborate with cross-functional stakeholders to communicate product strategy and align teams around shared goals.
- Explore opportunities for AI-powered workflows and innovative product experiences that improve user productivity.
- 5+ years of experience in product management, with previous experience building B2B SaaS products or platform solutions.
- Proven ability to own product outcomes end-to-end and make effective decisions in ambiguous environments with limited resources.
- Strong understanding of data models, including schemas, relationships, migrations, uniqueness constraints, and architectural trade-offs.
- Experience building data-heavy products such as CRM systems, marketing automation platforms, analytics tools, segmentation products, or similar solutions.
- Familiarity with communication platforms and engagement tools, including email marketing, transactional messaging, notifications, or SMS workflows.
- Ability to work comfortably with data, including SQL concepts such as JOINs and CTEs, and use insights to guide product decisions.
- Strong analytical mindset with the ability to translate user behavior and business data into actionable strategies.
- Experience designing products for non-technical users, especially customers with limited resources and complex operational needs.
- Excellent user research and communication skills, with the ability to separate real customer problems from feature requests.
- Ability to collaborate effectively with engineers, designers, leadership teams, and other stakeholders.
- Strong product judgment with the ability to communicate complex technical concepts clearly.
- Experience with AI-powered product development, prototypes, agents, or automation workflows is a plus.
- Knowledge of nonprofit operations, fundraising, CRM systems, segmentation tools, or query platforms is a plus.
- Fully remote opportunity available for candidates based in the United States or Canada.
- Preference for candidates working within Central Time or Eastern Time zones.
- Competitive salary range of $160,000–$200,000 USD or CAD, depending on location, experience, and qualifications.
- Comprehensive health benefits, including medical, dental, vision, and life insurance coverage.
- Retirement savings plans with employer matching contributions for eligible employees.
- Flexible paid time off policy, including 21 days of annual time off, holidays, volunteer days, and additional sick leave.
- Home office and professional development reimbursement package of up to $1,500.
- Employee equity plan eligibility through stock options.
- Wellness programs including fitness and mindfulness initiatives.
- Opportunity to contribute to a purpose-driven product supporting organizations and communities worldwide.
- Collaborative remote-first culture focused on innovation, ownership, and meaningful impact.
As a Senior Product Manager, CRM, you will own the strategy, execution, and growth of a CRM product area, ensuring that customer needs, business goals, and technical opportunities are aligned.
Requirements
The ideal candidate is an experienced product leader with strong B2B SaaS expertise, technical understanding, and the ability to build data-intensive products from strategy through execution.