Sr. Manager, Information Security Crisis Communications

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Sr. Manager, Information Security Crisis Communications Santa Clara, California, United States Marketing Ref ID: JR-019840 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryAs Senior Manager, Crisis Communications & Security Reputation Management within InfoSec, you will serve as the strategic communications leader embedded directly in our security organization. You will own communications strategy across PSIRT (Product Security Incident Response Team), Threat Command, Incident Command, and Security Operations, ensuring that complex security narratives reach the right audiences, customers, regulators, partners, media, and the board, with precision, speed, and consistency.Key ResponsibilitiesOwn external and executive communications strategy for all PSIRT-managed product security incidents, CVE disclosures, and security advisories, partnering closely with PSIRT, Legal, and Product Security to develop stakeholder-appropriate messaging.Develop and maintain communications templates, response playbooks, and escalation protocols for rapid-deployment during active security events.Establish and enforce SLAs for communications delivery against PSIRT disclosure timelines and customer notification requirements.Serve as communications lead embedded within Incident Command during active product security incidents, data disclosure events, and high-impact security scenarios.Translate rapidly evolving technical incident data into accurate, appropriately scoped communications for executive leadership, customers, and external stakeholders, under real-time operational pressure.Partner with Legal, Risk & Resilience, and Corporate Affairs to ensure coordinated response across all communications channels.Facilitate post-incident communications reviews and integrate learnings into governance frameworks and playbooks.Develop communications strategy and materials supporting Threat Command outputs,...