This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Caseworker – Bilingual (French) based in Canada.
This role plays a key part in supporting patient access programs and healthcare coordination services within a dynamic pharmaceutical support environment. You will act as a primary point of contact for patients, healthcare professionals, and funding bodies, helping ensure timely access to treatments and accurate case management throughout the patient journey. The position involves a high volume of inbound and outbound communication, requiring both empathy and precision in handling sensitive health-related information. You will manage end-to-end case workflows, from intake and documentation to follow-ups and compliance monitoring. Working in a structured but fast-paced setting, you will collaborate closely with internal teams and external stakeholders to support therapy access and continuity of care. This is a mission-driven role where your work directly contributes to improving patient outcomes across Canada.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Caseworker – Bilingual (French) based in Canada.
This role plays a key part in supporting patient access programs and healthcare coordination services within a dynamic pharmaceutical support environment. You will act as a primary point of contact for patients, healthcare professionals, and funding bodies, helping ensure timely access to treatments and accurate case management throughout the patient journey. The position involves a high volume of inbound and outbound communication, requiring both empathy and precision in handling sensitive health-related information. You will manage end-to-end case workflows, from intake and documentation to follow-ups and compliance monitoring. Working in a structured but fast-paced setting, you will collaborate closely with internal teams and external stakeholders to support therapy access and continuity of care. This is a mission-driven role where your work directly contributes to improving patient outcomes across Canada.
Accountabilities:
- Manage assigned patient support cases and programs from initiation through resolution, ensuring adherence to established protocols
- Provide telephone-based support to patients, healthcare professionals, and funding agencies regarding access, reimbursement, and program navigation
- Conduct outbound and inbound calls as part of structured patient support and pharmaceutical assistance programs
- Document all case activities accurately in program-specific databases and systems
- Monitor patient progress, including therapy adherence, treatment disruptions, discontinuations, and adverse event reporting
- Liaise with healthcare providers and internal teams to ensure continuity of care and compliance with program requirements
- Participate in training sessions and ongoing development related to pharmaceutical programs and processes
- Support onboarding and mentoring of new caseworkers through shadowing and call monitoring when required
- Communicate effectively with managers and team members regarding case status and coverage during absences
- Contribute feedback to improve processes, workflows, and system efficiency
- 1+ year of experience in customer service, call center, healthcare support, or pharmaceutical environment preferred
- Post-secondary education in business, administration, healthcare, or related field (or equivalent experience)
- Bilingual proficiency in French and English (required for effective communication with diverse stakeholders)
- Strong multitasking abilities with excellent attention to detail and organizational skills
- Comfortable handling high-volume inbound and outbound calls in a structured environment
- Strong problem-solving skills with the ability to manage sensitive or complex situations
- Familiarity with Microsoft Office tools (Word, Excel, Outlook)
- Strong interpersonal and communication skills, both written and verbal
- Ability to work independently while following strict processes and compliance requirements
- Experience in pharmaceutical or healthcare-related environments is considered an asset
- Annual salary range: $41,800 – $64,350 CAD
- Comprehensive health benefits including medical, dental, and vision coverage
- Support for mental, emotional, and financial wellbeing programs
- Paid parental leave and caregiver support benefits
- Training and professional development programs
- Opportunities for mentorship and internal career growth
- Flexible support programs for working families, including dependent care assistance
- Inclusive and collaborative work environment focused on healthcare impact
- Employee engagement initiatives, volunteer opportunities, and wellness resources
In this role, you will manage patient support cases and ensure accurate coordination across healthcare programs and stakeholders:
Requirements:
To succeed in this role, you bring strong communication skills, attention to detail, and the ability to manage sensitive healthcare-related cases: