Operations & Customer Success Assistant
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations & Customer Success Assistant based in South Africa.
As an Operations & Customer Success Assistant, you will play a key role in supporting smooth service delivery, customer onboarding, and partner coordination within an international technology environment. This fully remote position offers the opportunity to work across customer success, administration, and operational processes while collaborating with global partners and service providers. You will help ensure seamless customer journeys by managing communications, tracking workflows, and maintaining accurate operational data. The role is ideal for someone who enjoys organization, problem-solving, and building strong professional relationships. With hands-on exposure to international business operations, you will have the opportunity to develop valuable skills while taking ownership of essential processes.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations & Customer Success Assistant based in South Africa.
As an Operations & Customer Success Assistant, you will play a key role in supporting smooth service delivery, customer onboarding, and partner coordination within an international technology environment. This fully remote position offers the opportunity to work across customer success, administration, and operational processes while collaborating with global partners and service providers. You will help ensure seamless customer journeys by managing communications, tracking workflows, and maintaining accurate operational data. The role is ideal for someone who enjoys organization, problem-solving, and building strong professional relationships. With hands-on exposure to international business operations, you will have the opportunity to develop valuable skills while taking ownership of essential processes.
Accountabilities
- Support relationships with external partners through regular communication, follow-ups, and coordination of service-related activities.
- Manage incoming customer enquiries across phone, email, and digital communication channels, ensuring timely and professional responses.
- Guide new customers through onboarding processes for residential services, helping create a smooth transition experience.
- Coordinate with service providers and suppliers to manage registrations, monitor progress, and resolve operational issues.
- Maintain accurate records, update internal tracking systems, manage workflows, and ensure timely follow-up on outstanding actions.
- Support partner communication by providing updates and confirming successful customer onboarding milestones.
- Assist with digital outreach initiatives, professional networking activities, and the creation of content for online channels.
- Perform general administrative tasks to support efficient daily operations and business continuity.
- 1–3 years of experience in administration, customer service, operations coordination, or a related support role.
- Excellent written and verbal English communication skills, with confidence interacting professionally through phone, email, and messaging platforms.
- Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities.
- Ability to work independently in a remote environment while maintaining reliability, accountability, and productivity.
- Comfortable using digital communication and productivity tools, including Google Workspace, Facebook, LinkedIn, and WhatsApp.
- Experience supporting customer onboarding, client success, or operational processes is an advantage.
- Previous exposure to property, real estate, utilities, or related industries is beneficial.
- Basic experience creating digital content or supporting online outreach initiatives is a plus.
- Reliable internet connection and a suitable home working environment.
- Legal authorization to work as an independent contractor in South Africa.
- Fully remote working arrangement with flexibility to work from anywhere in South Africa.
- Competitive monthly compensation ranging from R16,000 to R18,000.
- Opportunity to gain international business exposure within a growing technology environment.
- Hands-on learning and development through structured operational training and mentorship.
- Opportunity to build experience across customer success, administration, partner management, and global operations.
- Supportive and collaborative team culture focused on ownership, initiative, and continuous improvement.
- Flexible full-time schedule with a remote-first work model.