Customer Service Professional

Baulkham Hills, AustraliaFull-timePosted Jul 15, 2026

THE FUTURE IS WHAT WE MAKE IT.

Customer Service Professional

Location: Sydney (NSW)

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.

Join Us and Make an Impact.

As an Order Book Management/Customer Service professional here at Honeywell, you will be the primary point of contact for customers regarding their orders, ensuring all inquiries and issues are handled efficiently and effectively. You will play a vital role in managing order entry, expediting, changes, returns, customer quoting as required and resolving discrepancies to maintain high customer satisfaction.

You will report directly to our Customer Experience Manager, and you’ll work out of our location at Baulkham Hills.

In this role, you will impact customer experience by ensuring timely and accurate order processing, fostering strong communication between customers and internal departments, and making continuous improvements in customer care processes.

Key Responsibilities:

Respond to customer enquiries via phone, email, and other communication channels in a professional, courteous, and timely manner, always ensuring a positive customer experience.
Act as the primary point of contact for customers regarding orders, providing accurate information and resolving enquiries efficiently and effectively.
Manage customer orders from quotation through to delivery, including order entry, amendments, expediting, tracking, and issue resolution.
Build and maintain strong customer relationships by addressing concerns in a calm, constructive, and solution-focused manner while representing the company professionally.
Collaborate with Technical Support, Logistics, Manufacturing, Regional Sales Teams, and Product Managers to resolve customer issues and ensure seamless order fulfilment.
Prepare and process customer pricing requests and quotations through Salesforce, CPQ, and other approved systems, following opportunities through to order placement.
Coordinate and manage Return Material Authorisation (RMA) requests with customers and internal teams, ensuring returns are processed and completed through to credit issuance.
Assist customers with credit, returns, and order discrepancy enquiries, providing timely updates and ensuring satisfactory resolution.
Participate in scheduled and ad-hoc meetings with customers, sales teams, and internal stakeholders to support communication, service delivery, and business objectives.
Contribute to continuous improvement initiatives by identifying process enhancements, providing feedback, completing assigned projects, and ensuring compliance with Honeywell policies, procedures, and legal requirements.

Key Experience & Capabilities:

Minimum 2 years' experience in customer service, with a focus on order management, customer support, or supply chain operations.
Sound understanding of operations, inventory management, order fulfilment, and supply chain processes.
Experience in customer-facing roles handling complex order enquiries, discrepancy resolution, backlog management, and end-to-end order management.
Previous experience in a contact centre environment handling inbound calls, emails, and live chat enquiries is highly desirable.
Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities and deadlines.
Resilient and capable of working under pressure while maintaining accuracy, professionalism, and attention to detail.
Proficient in Microsoft Office applications, particularly Excel, with experience using ERP systems, order management tools, and CRM platforms such as Salesforce (SFDC) and SAP.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. https://work180.com/en-au/for-women/employer/honeywell

Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.

We’re also proud to be recognised as an AWEI Bronze Employer and a Veteran Employment Supporter, further demonstrating our dedication to diversity, equity, and inclusion across all communities.

For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
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