This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Technical Success Manager based in Australia.
This role offers the opportunity to help customers successfully adopt and maximize the value of a leading observability platform.
You will work closely with technical stakeholders to support onboarding, platform usage, and long-term customer success.
The position combines technical knowledge, communication skills, and relationship-building in a fast-paced SaaS environment.
You will contribute to customer education, enablement initiatives, and the creation of resources that improve platform adoption.
Working alongside cross-functional teams, you will help customers solve challenges and achieve measurable business outcomes.
This is an ideal opportunity for someone passionate about cloud technologies, customer experience, and emerging AI-driven solutions.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Technical Success Manager based in Australia.
This role offers the opportunity to help customers successfully adopt and maximize the value of a leading observability platform.
You will work closely with technical stakeholders to support onboarding, platform usage, and long-term customer success.
The position combines technical knowledge, communication skills, and relationship-building in a fast-paced SaaS environment.
You will contribute to customer education, enablement initiatives, and the creation of resources that improve platform adoption.
Working alongside cross-functional teams, you will help customers solve challenges and achieve measurable business outcomes.
This is an ideal opportunity for someone passionate about cloud technologies, customer experience, and emerging AI-driven solutions.
Accountabilities:
- Support customer onboarding processes by assisting with platform integration within cloud environments.
- Help customers understand core platform capabilities through introductory training sessions, documentation, and educational resources.
- Monitor customer progress and contribute to Mutual Activity Plans by tracking adoption activities and identifying opportunities for improvement.
- Build relationships with technical stakeholders to understand customer objectives and align solutions with their needs.
- Communicate platform value by preparing reports, sharing insights, and helping customers quantify business impact.
- Present technical capabilities and create content that enables customers to improve their ongoing platform usage.
- Collaborate with internal teams to support customer success initiatives and resolve technical challenges.
- Stay informed on cloud technologies, observability practices, and AI-powered tools to enhance customer engagement.
- Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a related technical field.
- Cloud certification or practical experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Understanding of modern cloud-native technologies, including containers and Kubernetes environments such as EKS, AKS, or GKE.
- Familiarity with at least one programming language such as Java, PHP, Ruby, Node.js, Python, or SQL scripting.
- At least 1 year of experience in a customer-facing role within SaaS, technology, or a related industry.
- Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
- Strong analytical and problem-solving skills with a proactive approach to resolving challenges.
- Experience using AI tools, prompt engineering, natural language processing, or AI-assisted development approaches is a plus.
- Excellent written and verbal communication skills.
- Strong relationship-building abilities and a customer-focused mindset.
- Flexible work model with options for remote, hybrid, or office-based collaboration.
- Opportunity to work with innovative cloud and observability technologies.
- Professional growth opportunities within a global technology environment.
- Exposure to enterprise customers and complex technical challenges.
- Inclusive and collaborative workplace culture that values diverse experiences and perspectives.
- Opportunity to contribute to solutions that help organisations optimise their digital operations.
- Supportive environment focused on continuous learning and career development.
As an Associate Technical Success Manager, you will support customers throughout their early adoption journey by helping them integrate, understand, and gain value from the platform. You will combine technical guidance with customer engagement to strengthen relationships and drive successful outcomes.
Requirements:
The ideal candidate combines foundational technical knowledge with strong communication and customer-facing skills. You should be comfortable explaining technical concepts, supporting cloud-based solutions, and working proactively with customers in a SaaS environment.