Certification Operations Coordinator

Job Summary

A Certification Operations Coordinator is the backbone of daily certification team operations. They ensure that crucial aspects of the IAPP's certification programs, from testing through continuing maintenance, run smoothly. Much of their daily work involves overseeing the ongoing and routine functions that are central to the certification cycle, while some responsibilities require responding to unexpected issues experienced by customers or other employees. Certification Operations Coordinators also assist in larger projects, such as product launches or process improvements.

Essential Duties and Responsibilities:

• Oversee daily certification operations processes. This may include auditing CPE submissions, processing special accommodations requests, pre-approving activities for CPE eligibility, or other similar responsibilities.
• Processes certification JIRA tickets. Includes troubleshooting and resolving issues related to online and test center exam administration, and making decisions on policy exception requests using internal guidelines.
• Maintain accurate logs and records (Appeal log, complaint log, training log, special accommodations documents, etc.) for ANAB and data governance purposes.
• Support certification management in product development, software migration, and similar large-scale efforts.
• Support certification management in improving operational processes.
• Support certification management in ensuring accurate internal documentation, and clear and effective communication to stakeholders.
• Additional duties as assigned

Minimum Qualifications

Education and/or Experience

• High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Office suite.

Work Environment

At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.

About the IAPP 

The IAPP is a policy neutral, not-for-profit association founded in 2000 with a mission to define, promote and improve the professions of privacy, AI governance and digital responsibility globally. More information about the IAPP is available at iapp.org. 

What We Offer 

Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine’s Hall of Fame for “Best Small Companies to Work for in NH.” 

Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.