Field Service Technician (Data Center cooling systems)

Role responsibilities

The Field Service Technician participates in system deployment projects by delivering installation, startup, and commissioning support services. They provide onsite support for fault isolation of electro-mechanical systems and maintain accurate customer service records.

Requirements

Candidates should have an associate degree in an IT Hardware-related discipline or equivalent experience, along with a minimum of 3 years in field service or technical support. Proficiency in reading electrical schematics and hands-on troubleshooting experience with high voltage equipment is required.

Key skills

Customer Service, Technical Support, Troubleshooting, Electro-Mechanical Systems, Electrical Schematics, Problem Solving, Communication, Planning, Organizing, Attention to Detail, Adaptability, Teamwork, Training, Documentation, Process Improvement, Critical Thinking

Keywords

Field Service Technician, Data Center, Cooling Systems, Electro-Mechanical Equipment, High Voltage, Installation, Startup, Commissioning, Fault Isolation, Customer Service, Technical Documentation, Knowledge Articles, Training, Process Improvements, Case Management System, CRM