Lead the AMS Service Desk team, ensuring efficient incident management, request fulfillment, and adherence to SLAs across applications. Oversee prioritization, escalation handling, and coordination with technical teams for issue resolution and enhancements. Drive continuous improvement through performance monitoring, root cause analysis, and implementation of best practices for service stability.
Want jobs like this matched to you?
Swoopd scores fresh postings against your résumé so you only see the matches that matter.