Business Operations Liaison Incident Management

Role responsibilities

The role serves as the primary representative of the Operational Organization during technology incidents, ensuring effective communication and resolution of operational disruptions. It involves collaborating with the Incident Management team to provide business context and facilitate postmortem analysis.

Requirements

Candidates should have 5+ years of experience in operations or business analysis within a financial services organization, with a strong understanding of clearing and custody operations. A bachelor's degree is required, and licenses such as FINRA Series 7 & Series 63 are preferred.

Key skills

Stakeholder Management, Business Translation, Analytical Mindset, Collaborative Partnership, Excellent Communication, Detail-Oriented, Resilient & Adaptable, Process Documentation

Keywords

Incident Management, Operational Disruptions, Clearing Operations, Custody Operations, Trade Processing, Settlements, Corporate Actions, Margin, Regulatory Requirements, SQL, BigQuery, AI Systems, Microsoft Office, Postmortem Analysis, SOPs, Knowledge Base, Client Engagement