Partnerships Operations & Account Manager

Skip to main content Partnerships Operations & Account Manager Seated New York, NY Apply Partnerships Operations & Account Manager Seated New York, NY 2 days ago 30 applicants See who Seated has hired for this role Apply Save Report this job Seated provided pay range This range is provided by Seated. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $120,000.00/yr About SeatedSeated exists to help restaurants thrive in an industry defined by thin margins and underutilized capacity.We unlock incremental demand by connecting restaurants to a network of millions of high-intent diners through demand-driven pricing and rewards. By intelligently filling empty tables, Seated enables operators to reach new guest profiles, motivate first-time visits, and increase visit frequency—while driving higher average check sizes and sustainable, profitable growth.Seated is active in 19 U.S. markets and continues to expand nationally as we build technology that delivers measurable value for both restaurants and guests.Role OverviewSeated is seeking a Partnerships Operations & Account Manager to support and scale our growing network of strategic distribution partners, including companies like Bilt, Mastercard, and Rakuten.Reporting to the VP of Partnerships, this role is equal parts partnerships, operations, and project management. You'll own the operational execution behind our partnerships program - sourcing new opportunities, managing partner launches, coordinating cross-functional implementation, and serving as the primary day-to-day contact for live partners. You'll work closely with Partnerships, Engineering, Sales, Account Management, and Enablement to ensure every partnership launches successfully, performs well, and continues to grow over time.This is an ideal opportunity for someone who enjoys building processes, managing multiple work streams, and serving as the connective tissue between external partners and internal teams.ResponsibilitiesResearch and identify prospective distribution partners and maintain an organized partnership pipeline within the CRM.Conduct initial outreach and schedule discovery meetings for the VP of Partnerships.Manage the operational process of moving partners from signed agreement through launch.Project manage new partner implementations, coordinating timelines and technical requirements with Engineering and internal stakeholders.Partner with Account Management to prioritize restaurant onboarding for new partnerships.Lead partner onboarding, validate setup and launch data, and ensure successful go-live.Build and maintain enablement materials, including one-pagers, FAQs, and internal documentation for Sales and Account Management.Serve as the primary day-to-day contact for live partners, leading recurring check-ins and managing ongoing requests.Track open action items and drive timely resolution across internal and external stakeholders.Identify opportunities to improve and expand existing partnerships.Own recurring reporting and dashboards to monitor partner performance, restaurant adoption, demand trends, and operational health.Proactively identify risks and coordinate cross-functional solutions before issues impact partners or restaurants.Manage the intake and tracking process for...