Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You have a passion for creating a variety of innovative cocktails and beverages and making guests feel welcome. As a Bartender, you’re not just preparing and serving drinks – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
As the Bartender, you will be responsible for performing the following tasks to the highest standards:
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.
- Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.
- Confidently knowing the beverage menu contents and able to explain them in detail to guests.
- Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
- Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
- Greet guests in a courteous and friendly manner, promote and document orders for drinks.
- Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control.
- Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.
- Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
- Receive cash from guests, return any change needed, verify validity of charges, record charges, and ensure that vouchers are properly executed in order to balance all cash.
- Complete checklists on product knowledge.
- Confidently know opening hours of all restaurants and hotel outlets.
- Recommend other restaurants and city attractions to hotel guests.
- Follow-up on any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
- Ensure that all service procedures are carried out to the standards required.
- Make sure that all areas are cleaned and maintained in accordance with operating procedures.
- Take personal responsibility for the service experience of all guests in your designated area.
- Smile and greet all guests as they enter and exit the bar, even if they are not designated to your section.
- Give guest service the highest priority.
- Display professional behaviour at all times.
- Avoid offensive or impolite language.
- Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A Bartender serving Hilton Brands always works on behalf of our guests and collaborates closely with fellow Team Members. To succeed in this role, candidates should demonstrate the following:
- Relevant experience or qualifications in Hospitality, Food & Beverage, or a related field are advantageous.
- Good verbal communication skills in English to support guest service and operational requirements.
- A genuine passion for delivering exceptional customer service.
- A willingness to learn and continuously develop product knowledge and service skills.
- The ability to adapt to changing operational needs and work effectively in a fast-paced environment.
- Strong teamwork and collaboration skills, with a willingness to support colleagues in achieving shared goals.
- Basic knowledge of food and beverage service, including alcoholic and non-alcoholic beverages. Training will be provided where required.
- The ability to learn, remember, and confidently explain menu items and beverage offerings to guests.
- Good organisational skills, attention to detail, and the ability to remain composed under pressure.
- Flexibility to work rotating shifts, weekends, public holidays, and extended hours where operationally required.
- A positive, professional, and guest-focused attitude.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.