Manager, Routing Strategy & Analytics

Role responsibilities

The Routing Strategy Manager will monitor intra-day performance across routing channels and develop a strategic routing roadmap. They will partner cross-functionally to design and execute routing strategies that balance performance with cost.

Requirements

A bachelor's degree in Business, Analytics, Operations, or a related field is required, with an advanced degree preferred. Candidates should have 2-3 years of experience in analytics, strategy, or operations, and possess strong analytical and communication skills.

Key skills

Analytical Thinking, Strategic Planning, KPI Monitoring, Performance Analysis, Executive Communication, Data Storytelling, Cross-functional Collaboration, Critical Thinking, Decision-making, Process Improvement, Project Management, Prioritization, Adaptability, Communication Skills, Computer Competency, Multi-tasking

Keywords

Routing Strategy, Analytics, Lead Quality, Performance Monitoring, Cost Optimization, Business Cases, Dashboards, KPI Reporting, Ad Hoc Analysis, Sales Environment, Call Center, Process Improvement, Analytical Tooling, Cross-functional Teams, Dynamic Environment, Financial Services