Company Description
Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed.
Job Description
We are seeking a detail-oriented, proactive and expeditious Delivery Operations Analyst to act as the analytical and procedural engine behind our deployment success. In this highly cross-functional, individual contributor role, you will manage the operational frameworks, systems, and data that keep our Delivery team running effectively.
You will own the post sale systems of record for the delivery lifecycle, ensuring strict data hygiene and adherence to process. You will be responsible for translating complex implementation data into clear, actionable reporting for the executive and management teams. The ideal candidate is a highly analytical process engineer who loves diving into data, identifying operational bottlenecks, and building scalable workflows in a high-growth B2G environment.
This role is a full-time position located out of our office in Arlington, VA and may require up to 10% travel.
Scope of Responsibilities
- System of Record Ownership: Serve as the primary owner and administrator for the systems, tools, and platforms used by the Delivery team. Ensure strict adherence to data entry protocols and maintain pristine data quality across the delivery lifecycle.
- Executive Reporting & Analytics: Design, build, and maintain accurate reporting dashboards. Provide executive leadership and management with real-time visibility into key delivery metrics, including WAU and deployment health/at-risk accounts.
- Change Management: Champion process adherence across the Delivery team. Train team members on new tools, system updates, and workflow changes, ensuring high adoption rates and consistent execution.
- Process Improvement & Engineering: Continuously audit and analyze current delivery workflows to identify inefficiencies or friction points.
- Cross-Functional Alignment: Act as the operational connective tissue between Delivery, Revenue Operations and Product. Ensure seamless data flow, accurate handoffs, and alignment across departments.
Qualifications & Skills
- U.S. Citizenship is required
- Bachelor’s degree program in Business, Finance, Data Science, Economics, or similar fields, or 1-4 years of equivalent experience.
Required:
- Experience: 3–5 years of experience in Revenue Operations, Sales/Delivery Enablement, Professional Services, or Project Management.
- Technical Aptitude: Strong proficiency with CSP and/or CRM software (e.g., Salesforce, HubSpot, Gainsight, Planhat).
- Analytical Skills: Ability to pull reports, analyze data, and translate operational metrics into actionable insights. Advanced skills in data visualization tools (e.g., Tableau, PowerBI) or advanced Excel/Google Sheets capabilities.
- Training & Communication: Exceptional written and verbal communication skills, with a proven ability to present complex information clearly and create engaging training materials.
Desired:
- Certifications in process improvement (e.g., Lean Six Sigma) or system administration (e.g., Salesforce Certified Administrator).
- Prior experience operating in the defense technology, federal contracting, or government SaaS space.
We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.
Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.