Customer Operations Associate I

Customer Operations Associate IAbout LoopLoop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Our Logistics Data Platform turns fragmented, unstructured data into a trusted foundation that fuels automation, financial clarity, and decision intelligence at scale. Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its clients save hundreds of millions of dollars each year.We recently closed a $95M Series C and are backed by leading investors including Valor Equity Partners, Founders Fund, 8VC, Index Ventures, J.P. Morgan, and more than 50 industry-leading angel investors.Our team brings deep expertise from Uber, Google, Microsoft, Meta, Amazon, Flexport, C3 AI, VMware, Box, UPS, and C.H. Robinson and we're looking for builders who want to help shape what comes next.About the RoleAs a Customer Operations Associate I, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering.This is an in-person role based in Chicago, with the expectation of being in the office 4+ days per week.What You'll DoOversee the day-to-day audit process for clientsProactively identify changes we can make to our internal application in order to improve and enable automation to the audit processPartner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvementsAnalyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issuesSupport customers through managing disputes, claims, and other exceptions related to billing and payment transactionsTake the perspective of who we serve into everything you do, anticipating client needs, and responding quicklyPartner with Customer Success Managers to ensure client satisfaction and retentionAbout YouDesire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to haveAbility to collect data, analyze results, and draw valid conclusionsPassion for technology and dataObsessive attention to detailProven problem solving resultsExcellent written & spoken communication skillsCompensation and BenefitsThe base pay range for this role is $60,000 to $65,000 annually. This range reflects the base pay that Loop reasonably expects to pay for the position at the time of hire. Actual compensation will depend on job-related factors, including experience, skills, qualifications, location, and business needs.In addition to base salary, this role may be eligible for equity. This role is also eligible for Loop's benefits, including health, dental, and vision insurance, 401(k) match, paid time off, paid holidays, and parental leave.Equal OpportunityLoop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.Apply nowOperationsChicago, ILShare on:Apply nowTerms of servicePrivacyCookiesPowered by Rippling