Support Coordinator
About us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Position Summary
The Personnel Support Specialist provides administrative, personnel, and operational support to site leadership and team members. This position is responsible for assisting with employee onboarding, personnel records management, workforce communications, training coordination, scheduling support, employee engagement activities, and various human resources and administrative functions. The ideal candidate is highly organized, detail-oriented, maintains confidentiality, and demonstrates strong customer service skills when supporting employees and leaders.
Key Responsibilities
Employee Support & Administration
Serve as a primary point of contact for employee questions regarding policies, procedures, benefits, training, and site resources.
Maintain accurate personnel records, files, and documentation in compliance with company policies and applicable regulations.
Assist employees with onboarding, orientation, badge access, and new hire paperwork.
Support offboarding activities, including exit documentation and asset recovery coordination.
Coordinate employee communications and announcements.
Recruitment & Onboarding Support
Assist with interview scheduling and candidate communications.
Prepare onboarding materials and coordinate new hire orientation activities.
Track pre-employment requirements, training completion, and onboarding milestones.
Maintain hiring trackers and workforce staffing records.
Training & Development
Coordinate training schedules and maintain training records.
Monitor compliance training requirements and communicate upcoming due dates.
Assist leaders with employee development tracking and certification documentation.
Workforce Planning & Reporting
Maintain employee rosters, organizational charts, and staffing reports.
Prepare weekly and monthly personnel metrics and reports.
Support workforce planning initiatives and staffing analysis.
Employee Engagement
Assist with employee recognition programs, engagement activities, wellness initiatives, and site events.
Support employee surveys and follow-up action planning.
Foster positive employee relations and workplace culture initiatives.
Administrative Support
Schedule meetings, prepare presentations, and manage departmental communications.
Maintain office supplies and administrative resources.
Support special projects and continuous improvement initiatives as assigned.
Perform other duties as required.
Qualifications
Required
Associate degree in Business Administration, Human Resources, or related field, or equivalent work experience.
2+ years of administrative, personnel, HR, or office support experience.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Strong organizational, communication, and customer service skills.
Ability to handle confidential information with professionalism and discretion.
Strong attention to detail and ability to manage multiple priorities.
Preferred
Experience supporting manufacturing, operations, logistics, or warehouse environments.
Knowledge of HRIS, payroll, timekeeping, or learning management systems.
Experience with employee onboarding and personnel record management.
Competencies
Customer Focus
Professionalism and Integrity
Communication Skills
Organization and Time Management
Problem Solving
Teamwork and Collaboration
Attention to Detail
Adaptability and Continuous Improvement
Reporting Relationship
Reports directly to the Personnel and Finance Manager, Operations Manager, or other designated site leader.
Working Conditions
Primarily office-based environment with occasional interaction on the production floor or warehouse areas.
May require extended periods of computer work and occasional lifting of office materials up to 20 pounds.
HIRING HOURLY RANGE: $25-38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.