Manager of Call Center

CareersSign InCreate AccountManager of Call CenterHot JobUS OH EPR 001 Mason OH Office - Mason, OH 45040ApplyApplyDescriptionAbout Inhabit  Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.    Job Description  The Manager of Call Center oversees the daily operations of the contact center, ensuring agents deliver timely, high quality support to Clients. They monitor performance metrics, optimize workflows, and coach team members to improve efficiency, service levels, and Client satisfaction. Through strong leadership and process management, they maintain a productive environment that consistently meets organizational and Client expectations.  What You'll Do  Manage and lead a team of supervisors, leads, and associates  Plan, manage, track, and direct all daily activities to meet performance metrics  Monitor and evaluate performance, providing learning or coaching opportunities, and taking corrective action if necessary  In collaboration with others, design or redesign workflows and processes  Motivate and engage call center representatives to interact with customers in a positive and friendly manner  Ensure supervisors, leads, and CSRs understand and comply with all call center objectives, performance standards, and policies  Answer agent questions regarding best practices or difficult calls   Identify operational issues and suggest possible improvements  Partner with other supervisors and management team members to support CSRs and maximize customer satisfaction   Monitor daily attendance, breaks, and Paid Time Off (PTO) requests   Perform quality management in real time using call/chat recordings  QualificationsExperience and Education Requirements   College degree or post high school education required; CSR certifications are a plus  5+ years of experience in a high volume call center or customer service role, with at least 1 year of proven supervisory experience   Demonstrates professionalism, accountability, and ownership  Strong communication skills, both verbal and written  Ability to build and foster a positive working environment  Excellent analytical and interpersonal skills, an exceptional work ethic, ability to adapt to change, and solve problems with a sense of urgency   Ability to multitask and manage high volumes of interactions  Strong attention to detail and accuracy  Strong computer skills and familiarity with customer support tools or CRM systems  Ability to follow processes and work in a structured environment  Strong time management and organizational skills  Willingness to perform work alongside associates as needed  Type  Full-Time, Salary Exempt (not overtime eligible)  Location  Mason, OH We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday   Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.  #Inhabithires   #LlAH Share job details toTerms of Use | Privacy Policy | © 2026 Paycom | All Rights Reserved.XThis website uses cookies to customize and improve your experience. If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.Accept Cookies