Senior Info Sec Operations Engineer | OKTA | IAM

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Info Sec Operations Engineer | OKTA | IAMFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionThe ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impactWhat you get to do in this role:Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)Production experience building Python automation scripts (testing, error handling, logging, observability)Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)Familiarity with ServiceNow ITSM, workflow automation, and integrations (MCP servers, Flow Designer)Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)Exposure to Splunk, Grafana, or similar observability platformsDevOps/GitOps experience, CI/CD pipeline familiarity, or infrastructure-as-code exposureCISSP, CISM, or equivalent IAM certificationBackground in FedRAMP-compliant environments or similar compliance frameworksSolid experience in Agile development processes and DevOps cultureLearning mindset and keen interest to build knowledge of User Access Management and AI-native automation  QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 4+ years of hands-on IAM experience, including SailPoint IIQ 8.x+ operations in enterprise environmentsDeep operational experience with two or more of: Active Directory, Entra ID, LDAP, Okta, PAM (CyberArk/PBUL)Intermediate-to-advanced proficiency in at least one programming/scripting language (Python preferred, but PowerShell, Bash, or JavaScript acceptable) with demonstrated ability to build automation, handle errors, and log activityProven experience with RESTful API design and consumption (Okta SDK, SailPoint SDK, or equivalent)Working knowledge of identity governance concepts: role-based access control (RBAC), access requests, certification workflowsSQL fluency for data analysis and troubleshootingFamiliarity with ITIL practices (incident, problem, change, service request management)Experience troubleshooting complex account provisioning/deprovisioning workflows in multi-directory environmentsStrong documentation and communication skills; ability to translate technical details into executive-ready briefsDemonstrated ability to work effectively in distributed, asynchronous environments (across timezones)Comfort operating in FedRAMP-compliant environments with audit trail and compliance considerationsProven problem-solving and analytical...