Senior Customer Success Revenue Operations Manager

Skip to main content Senior Customer Success Revenue Operations Manager Athena Santa Monica, CA Senior Customer Success Revenue Operations Manager Athena Santa Monica, CA 21 hours ago 36 applicants See who Athena has hired for this role Report this job Direct message the job poster from Athena Bill Atienza Bill Atienza Athena Company Description Athena is an education technology company focused on improving how students learn using a Native AI platform. The platform adapts in real time to each learner’s needs, helping them progress faster and build confidence. By personalizing instruction, Athena aims to make school more engaging, effective, and enjoyable. Team members collaborate across product, data, and customer-facing functions to deliver impactful learning experiences at scale.Role Description This is a full-time, remote role for a Senior Customer Success Revenue Operations Manager. The person in this role will design, implement, and optimize processes, tools, and reporting that support customer success and drive revenue growth. Day-to-day responsibilities include analyzing customer and revenue data, developing dashboards and performance metrics, and identifying insights to improve retention, expansion, and overall customer experience. The role will partner closely with Customer Success, Sales, Finance, and Product teams to align goals, forecast revenue, and streamline operations. This manager will also document best practices, support capacity planning, and lead continuous improvement initiatives across the customer lifecycle.Qualifications Customer-focused capabilities, including Customer Satisfaction and Customer Experience skills to drive retention, adoption, and expansion.Strong Analytical Skills to interpret data, build dashboards, forecast revenue, and translate insights into operational improvements.Operations Management experience to design and refine processes, manage tools and systems, and support scalable revenue operations.Clear, professional Communication skills for collaborating with cross-functional teams and presenting findings to senior stakeholders.Experience in Customer Success, Revenue Operations, or related roles in SaaS or technology-driven organizations.Proficiency with CRM and analytics tools (e.g., Salesforce, HubSpot, Looker, Tableau, or similar platforms).Demonstrated ability to work independently in a remote environment, manage multiple priorities, and meet deadlines.Bachelor’s degree in Business, Economics, Data Analytics, or a related field, or equivalent practical experience. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries E-Learning Providers Referrals increase your chances of interviewing at Athena by 2x See who you know Get notified when a new job is posted. Set alert Sign in to set job alerts for “Senior Manager Customer Operations” roles. Email or phone ...