Position
Title: Export Agent
Reporting to: Air Export team leader (TC-2&3)
We Offer
A dynamic career opportunity right in the heart of major transformation of a TIME-100, world-class organization which constantly challenges you and helps you to grow. Maersk is a global logistics industry leader, and working in the forefront with our large customer base gives a unique chance to make a significant difference on world trade & economy together with talented colleagues. We value diversity and values of our staff, and offer competitive compensation.
Key Responsibilities
- As a primary point of contact for customer service, ensuring customer satisfaction by high-quality & timely service in cooperation with customers, colleagues, and overseas counterparts
- Execution of daily operations, ensuring to meet KPIs, and handling customer reports
- Arrangement of truck, packing, customs clearance, air space booking, transport document issuance, communication, billing, etc. for air exports, cross trades.
- Simple negotiation, vendor management, GP maximization, SOP creation & adherence, troubleshooting, other ad-hoc assignments
We are looking for
- Obsessive customer-centricity
- Ability to work with good self-organization, accuracy, and priority even under pressure
- Strong interpersonal & communication skills with external & internal stakeholders
- At least 3 year experience in airfreight operations
- Native-level Korean, and business-level English communication skills (written & oral)
- Experience with Microsoft Outlook, Teams and Excel
- General numeric skills
- Work overtime whenever there is a business need
- Proactive/independent initiative & job ownership/commitment
- "Can-do" attitude & willingness to learn and try new things
- Mindset to always challenge status quo for improvements
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.