Senior Implementation Engineer

Senior Implementation EngineerRemote (US)CX – Post Sales Solutions /Full-time /Remoteapply for this jobTonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code.  At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems.  To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be.  ROLE OVERVIEW As a Senior Implementation Engineer, you will design and build sophisticated workflow applications for some of the world's largest enterprises using Tonkean's no-code platform. This is not a traditional implementation or configuration role. You will think like a software engineer—breaking down business problems into logical systems, designing data flows, integrating data sources, troubleshooting complex behaviors, and building scalable solutions—without writing production application code. Every customer implementation is different. You'll build intelligent workflows that orchestrate people, systems, AI, and business rules across dozens of enterprise applications. If you enjoy solving technical puzzles, thinking in systems, and building software that customers immediately use, you'll thrive here.WHAT YOU WILL WORK ON Design and build production-ready workflow applications that combine AI, business logic, enterprise integrations, and intuitive user experiences to solve complex business challenges. Translate customer requirements into scalable technical solutions, designing workflow logic that accounts for real-world complexity, edge cases, and evolving business needs. Build intelligent automations that orchestrate approvals, routing, SLAs, exception handling, and business rules across enterprise processes. Connect enterprise systems using native connectors, and data transformations to create seamless end-to-end workflows. Create AI-powered experiences that analyze requests, automate decisions, and guide users through complex business processes. Troubleshoot workflows, integrations, and data synchronization issues while optimizing performance and reliability. Collaborate with workflow architects and customers to iterate on solutions throughout implementation, testing, and deployment. Develop reusable workflow components, implementation patterns, and best practices that improve delivery across the organization. Demonstrate completed solutions to customers, incorporate feedback, and contribute ideas that shape the future of the Tonkean platform. ABOUT YOU 5+ years designing or building technical solutions for enterprise customers. Strong systems thinking with the ability to translate complex business requirements into scalable workflows and automation. Experience implementing SaaS, workflow automation, integration, or low-code solutions in complex enterprise environments. Familiarity with JSON, data transformations, and system integrations. Excellent...