Kinexys Digital Payments - Market and Product Expansion, Associate

Job Responsibilities:

• Own the client adoption experience end-to-end across onboarding, servicing, and releases—mapping journeys, diagnosing friction, and driving measurable improvements.
• Run launch readiness like a fintech operator: stakeholder alignment, impact assessments, run-of-show, cutover plans, hypercare, and post-launch retros.
• Build and maintain world-class enablement (FAQs, playbooks, training materials, release notes/communications) that make complex capabilities simple and actionable for customers.
• Drive Voice-of-Customer programs (surveys, interviews, support signal intake), synthesize insights into themes, and manage action plans through closure.
• Partner with service/support teams to monitor issue trends, elevate incident communications, and continuously improve knowledge content and self-serve resources.
• Track and report experience and readiness KPIs (adoption, time-to-onboard, ticket drivers, satisfaction metrics where applicable), producing clear updates for senior stakeholders.
• Strengthen operational foundations through process documentation, controls, and governance artifacts that enable scale in a regulated environment.

Required qualifications, capabilities, and skills:

• Minimum 2 years in business operations, customer experience, product ops, change management, onboarding, or service delivery (financial services, fintech, or enterprise tech preferred).
• Bachelor's degree in Finance or equivalent discipline
• Strong program/project coordination skills—comfortable managing multiple workstreams, timelines, and dependencies.
• Excellent written and verbal communication; able to translate technical or complex topics into crisp, client-ready messaging.
• Data comfort: basic analysis, dashboards, KPI tracking, and turning metrics into decisions.

Preferred qualifications, capabilities, and skills:

• Experience supporting APAC rollouts and/or multi-stakeholder operating models across regions and functions.
• Familiarity with journey mapping, VOC programs, training/enablement delivery, and continuous improvement practices.
• Exposure to risk/compliance-aware operations in regulated environments (documentation, controls, governance).