This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Engineer based in the United States.
This is a highly technical, customer-facing leadership role at the intersection of cybersecurity, data governance, and enterprise SaaS adoption. You will act as the primary technical owner for strategic customers, ensuring they derive continuous, measurable value from advanced data security and AI governance capabilities. The role combines deep technical expertise with executive-level stakeholder engagement, guiding organizations through onboarding, adoption, optimization, and long-term success. You will partner closely with security, privacy, and data leadership teams on the customer side to align solutions with complex enterprise needs. A core part of the role is identifying risk, driving expansion opportunities, and ensuring platform adoption at scale. This is an opportunity to shape customer outcomes across mission-critical environments while working with cutting-edge security and AI-driven technologies.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Engineer based in the United States.
This is a highly technical, customer-facing leadership role at the intersection of cybersecurity, data governance, and enterprise SaaS adoption. You will act as the primary technical owner for strategic customers, ensuring they derive continuous, measurable value from advanced data security and AI governance capabilities. The role combines deep technical expertise with executive-level stakeholder engagement, guiding organizations through onboarding, adoption, optimization, and long-term success. You will partner closely with security, privacy, and data leadership teams on the customer side to align solutions with complex enterprise needs. A core part of the role is identifying risk, driving expansion opportunities, and ensuring platform adoption at scale. This is an opportunity to shape customer outcomes across mission-critical environments while working with cutting-edge security and AI-driven technologies.
Accountabilities:
- Lead end-to-end customer technical success across onboarding, implementation, adoption, and ongoing optimization of enterprise data security and AI governance solutions.
- Drive technical account strategy, including success planning, adoption roadmaps, and alignment between customer business outcomes and platform capabilities.
- Conduct deep technical assessments across DSPM, privacy, data security, and AI governance, delivering actionable recommendations and architecture guidance.
- Monitor platform usage and customer health signals to proactively identify churn risk and define mitigation strategies in partnership with account teams.
- Engage with executive stakeholders (CISO, CIO, Chief Privacy Officer, Chief Data Officer) to communicate risk posture, progress, and expansion opportunities.
- Build business cases and value realization frameworks that demonstrate measurable impact and support upsell and expansion initiatives.
- Collaborate cross-functionally with Sales, Product, and Customer Success leadership to ensure seamless delivery and long-term customer success.
- 12+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, Customer Success Engineer, or Sales Engineer.
- Strong hands-on expertise with cloud platforms, enterprise SaaS architectures, and data/security technologies.
- Deep knowledge of data security, privacy, governance, or cloud security domains; DSPM or AI governance experience is highly desirable.
- Proven ability to design and execute technical adoption strategies tied to measurable business outcomes.
- Experience conducting enterprise-level technical assessments and translating findings into actionable roadmaps.
- Strong executive communication skills with experience engaging C-level stakeholders in large enterprises.
- Familiarity with security certifications (e.g., AWS, Azure, CISSP, CIPP, CIPM) is a plus.
- Excellent cross-functional collaboration and stakeholder management abilities in complex enterprise environments.
- Competitive base salary with total compensation ranging approximately from $127,000 to $325,000 USD depending on location and experience
- Eligibility for performance-based bonuses and equity participation programs
- Comprehensive health coverage including medical, dental, vision, and disability insurance
- 401(k) retirement plan with employer matching contributions
- Flexible remote work environment with strong work-life balance support
- Generous paid time off, paid holidays, and extended parental leave
- Mental health, wellness, and employee assistance programs
- Learning and development support through online platforms, mentoring, and training programs
- Additional family support benefits including fertility, adoption, and caregiving resources
- Opportunity to work on mission-critical security and AI-driven technologies at global scale.