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Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Title: Salesforce Loyalty Cloud Consultant
About the Role
We're looking for a skilled and passionate Salesforce Loyalty Cloud Consultant to design, implement, and optimize loyalty program solutions for our clients. You'll work closely with business stakeholders, architects, and development teams to deliver world-class customer engagement and retention strategies powered by Salesforce Loyalty Management.
Key Responsibilities
Design & Implement: Lead end-to-end implementation of Salesforce Loyalty Management (Loyalty Cloud), including program setup, tiers, currency, partner management, and promotions
Requirements Gathering: Collaborate with clients to understand business goals, loyalty KPIs, and translate them into functional specifications
Configuration & Customization: Configure loyalty programs including member lifecycle, accrual/redemption rules, voucher management, and partner portals
Integration: Design and execute integrations between Loyalty Cloud and other Salesforce products (Marketing Cloud, Service Cloud, Commerce Cloud) as well as third-party systems via APIs
Data Modeling: Define loyalty data structures, member segmentation, and analytics frameworks
Testing & QA: Lead UAT planning, execution, and defect resolution
Training: Conduct end-user and admin training sessions; create supporting documentation
Pre-Sales Support: Assist with demos, proposals, and solution scoping for prospective clients
Required Skills & Qualifications
3+ years of hands-on Salesforce implementation experience
1+ years of experience specifically with Salesforce Loyalty Management / Loyalty Cloud
Salesforce Loyalty Management Accredited Professional or Salesforce Administrator / Consultant certification
Strong understanding of loyalty program mechanics (points, tiers, rewards, member journeys)
Proficiency in Salesforce configuration: flows, OmniStudio, Apex (basic), APIs
Experience with CRM platforms and customer data platforms
Excellent communication and stakeholder management skills
Ability to manage multiple workstreams in an Agile/Scrum delivery environment
Preferred Qualifications
Salesforce Certified Marketing Cloud Consultant or Service Cloud Consultant
Experience with Salesforce Data Cloud (CDP)
Knowledge of B2C loyalty programs in retail, hospitality, financial services, or travel industries
Prior consulting or agency experience
Nice to Have
Experience with gamification strategies and behavioral economics
Exposure to AI-driven personalization tools within Salesforce ecosystem
Background in program analytics and loyalty ROI measurement
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.