Control Manager, Executive Director
Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our business, control and risk strategies in support of Consumer & Community Bank Finance which encompasses Controllers, CFO, Treasury and P&A functions for each sub-LOB within the Consumer & Community Banking line of business. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.
As a Control Manager Executive Director in Consumer & Community Banking Finance, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and automated/ integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Areas of responsibility include oversight and support for the Consumer & Community Bank Finance Product and Transformation team, change management processes and AI governance.
Job responsibilities:
- Develop a deep understanding of the Consumer & Community Banking Finance Product and Transformation team and serve as a trusted advisor to identify, assess, and manage operational risk through controls mitigation. The Product & Transformation team manages a catalog of products that sit within Consumer & Community Bank Finance & Business Management. Their transformation initiatives seek to enhance tools and technology, improve time-consuming manual processes, improve data access, and help the business make faster, more-informed decisions
- Govern the Finance Change Management process which includes changes in legal obligations, policies and standards, procedures, regulatory events and business driven changes
- Govern the use of Artificial Intelligence across Consumer & Community Banking Finance ensuring appropriate risk mitigation, control implementation and adherence to regulations and firmwide policies and standards
- Facilitate the implementation of Technology Dependent SOX controls across the Consumer & Community Banking organization by partnering with colleagues across business and technology. These controls rely on application functionality, configuration or logic, interfaces, or application-generated information
- Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions
- Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
- Provide leadership support for the end-to-end execution of the Compliance and Operational Risk Evaluation (CORE), including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk
- Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions
- Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations
Required qualifications, capabilities, and skills:
- 5+ years of experience as an Executive Director or equivalent level with 15+ years of total business experience
- Demonstrated leadership of diverse teams comprised of at least 5 employees
- Experience in financial services technology audit or technology risk management
- Proficient knowledge of technology risk and internal controls, including the ability to evaluate controls in an integrated business-and-technology context
- Strong analytical skills to assess the likelihood and impact of control weaknesses and to prioritize risk
- Understanding of one or more of the following: automation, coding, data analytics, artificial intelligence, and distributed technologies
- Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency
- Demonstrated ability to serve as a trusted business advisor to senior level internal stakeholders
- Excellent written and verbal communication skills, with confidence in presenting to senior leadership
- Strong skills in internal stakeholder management including conflict resolution, facilitating effective communication and collaboration to drive mutually beneficial outcomes
- Strong project management skills and a commitment to operational excellence
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Preferred qualifications, capabilities, and skills:
- Professional certification such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or Certified Internal Auditor (CIA)
- Degree or background in technology (e.g., computer science, engineering, information systems)
- Experience in a large public accounting firm and/or an in-house audit function within financial services
- Exposure to auditing modern engineering environments (cloud, DevOps, data platforms) and associated control patterns
- Excellent influence skills for engaging stakeholders and driving organizational change
- Effective mentoring skills to develop team members and foster a culture of continuous improvement