Riverbed. Empower the Experience
Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com
Position
Title: Sales Operations Manager
Location: Hybrid Bangalore
We are seeking an experienced Sales Operations Manager to support global Observability field operations and drive operational excellence across sales processes, analytics, and forecasting. This role partners closely with regional field operations leaders and sales teams to deliver actionable insights, ensure CRM integrity, and enable data-driven decision-making across the business.
The ideal candidate combines strong analytical capabilities with a hands-on, collaborative approach, thriving in a fast-paced and evolving environment.
What you will do
Field Operations Support
- Partner with Observability Field Operations Leads globally to support execution of regional and global sales priorities
- Act as a trusted advisor to sales teams, providing insights and operational guidance to improve performance and efficiency
Sales Analytics & Reporting
- Deliver data-driven insights across key metrics, including:
- Funnel performance
- Pipeline creation trends
- Renewals analysis
- Build and maintain analytics for funnel reviews, renewal reviews, processes, and business cadences
- Perform forecast analysis to identify risks, gaps, and changes
Executive Reporting (QBRs & Reviews)
- Own the delivery of Quarterly Business Review (QBR) decks, ensuring:
- Accurate and relevant data points
- Consistent formatting
- Support preparation for funnel and performance reviews with senior leadership
CRM & Data Governance
- Drive CRM hygiene (Salesforce.com) and operational excellence:
- Partner with sales teams to ensure data accuracy and completeness
- Provide guidance and training on best practices
- Support and manage account structure changes and updates
What makes you an ideal candidate
- Required:
- Minimum 10+ years of Sales Operations experience
- Proven track record in sales analytics, forecasting, and operational support in a global environment
- Preferred Experience:
- Strong understanding of:
- Sales forecasting processes
- Territory design
- Sales capacity planning
- Sales incentive compensation design and administration
- Experience supporting enterprise sales organisations, ideally in SaaS or Observability/technology environments
What we offer
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
About Riverbed
With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
Check us out on:www.riverbed.com@LifeAtRiverbed
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