This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a D365 CE Senior Functional Consultant based in United States.
This role sits at the intersection of functional consulting, solution design, and managed services support within the Microsoft business applications ecosystem. You will work closely with clients to translate business needs into scalable solutions built on Microsoft Dynamics 365 Customer Engagement and the Power Platform. The position involves both delivery and ongoing support, ensuring systems remain optimized, stable, and aligned with evolving client requirements. You will contribute to designing and configuring Dataverse-based solutions, while also troubleshooting and resolving support cases in a multi-client environment. The role is highly collaborative, requiring regular interaction with client stakeholders, technical teams, and internal consultants. You will operate in a fast-paced consulting setting where prioritization, clarity, and responsiveness are key. This is a hands-on opportunity to shape impactful CRM solutions that improve operational efficiency and business outcomes.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a D365 CE Senior Functional Consultant based in United States.
This role sits at the intersection of functional consulting, solution design, and managed services support within the Microsoft business applications ecosystem. You will work closely with clients to translate business needs into scalable solutions built on Microsoft Dynamics 365 Customer Engagement and the Power Platform. The position involves both delivery and ongoing support, ensuring systems remain optimized, stable, and aligned with evolving client requirements. You will contribute to designing and configuring Dataverse-based solutions, while also troubleshooting and resolving support cases in a multi-client environment. The role is highly collaborative, requiring regular interaction with client stakeholders, technical teams, and internal consultants. You will operate in a fast-paced consulting setting where prioritization, clarity, and responsiveness are key. This is a hands-on opportunity to shape impactful CRM solutions that improve operational efficiency and business outcomes.
Accountabilities:
- Gather, analyze, and document functional requirements in collaboration with clients and internal project teams
- Design, configure, and support solutions built on Microsoft Dynamics 365 CE, Dataverse, and Power Platform
- Monitor, triage, and resolve support tickets, ensuring timely and high-quality case resolution
- Develop and enhance model-driven and canvas applications using Microsoft Power Apps
- Implement and support Power Pages (Portals) and Power Automate workflows as part of client solutions
- Guide clients through system upgrades, enhancements, and continuous improvement cycles
- Manage small-scale change requests and projects using Agile methodologies
- Ensure adherence to established delivery standards, methodologies, and best practices
- Collaborate effectively with stakeholders while maintaining strong communication and documentation practices
- Continuously optimize personal and team utilization while contributing to service excellence
- 4+ years of experience with Microsoft Dynamics 365 Customer Engagement configuration and customization
- 3+ years of experience building model-driven and canvas applications using Dataverse as a core data source
- Strong understanding of Dataverse architecture, solutioning, and Application Lifecycle Management (ALM)
- At least 1+ year of experience implementing or supporting Power Pages (Power Apps Portals)
- At least 1+ year of experience with Power Automate in enterprise implementations
- Experience working in a consulting environment with strong client-facing responsibilities
- Solid understanding of CRM business processes and functional solution design
- Familiarity with Agile delivery practices and tools such as Azure DevOps is highly desirable
- Microsoft certifications (e.g., PL-200, PL-100) are a strong plus
- Strong communication, analytical thinking, and stakeholder management skills
- Ability to manage multiple clients and priorities in a fast-paced environment
- Competitive salary range of $120,000–$160,000 annually plus performance-based bonus up to $30,000
- Unlimited Paid Time Off (UPTO) supporting strong work/life balance
- 401(k) retirement plan with company matching contributions
- Fully remote work with home office monthly stipend
- Subsidized medical, dental, and vision insurance coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Company-paid life and disability insurance coverage
- Training, certification, and ongoing professional development support
- Exposure to leading Microsoft cloud technologies and enterprise clients
- Strong culture of learning, autonomy, and continuous improvement.