Job Summary:
Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests.
Key Responsibilities:
Anticipates to the needs of senior management and manages his/her schedules. Arranges and coordinates travel arrangements including expense reports and visa/passport requirements. Gathers, compiles, verifies and analyses information for management' use in documents such as memos, letters, reports, speeches, presentations and news releases. Facilitates smooth communications between senior management and coworkers and between senior management and external parties such as media, customers, vendors and the public. Maintains the security and confidentiality of management' records and files. Monitors, reviews and approves standard expenditures to ensure the activities of the office are conducted within established budgets. Reports required information on a regular basis as assigned (e.g. monthly). Performs various tasks using independent judgement and discretion; e.g., preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries, and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes. Act as formal resource for colleagues with less experience. Completes other activities for senior management upon request and/or as required. Competencies:Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Ensures accountability - Holding self and others accountable to meet commitments.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.
Project Schedule Management - Manages the planned schedule using the recommended schedule management tools and processes to drive completion within the agreed timeline.
Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information
Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
- Sales reporting and forecasting: Owns weekly/monthly reporting and rolling forecast inputs, serving as a key interface for management, finance, and global sales processes
- Order execution and cross-functional coordination: Supports customer’s order processing, contracting, invoicing, and shipment tracking; interfaces with Supply Chain, Finance, sales internal to ensure execution accuracy
- Sales operating cadence management: Facilitates demand review, internal sales meetings, cross-functional alignment, and action tracking to ensure execution discipline
- Market intelligence and data analytics: Collects and consolidates market and customer insights to support sales strategy and business decisions
- Data visualization and system management: Drives data standardization and BI dashboard development to enhance transparency and decision effectiveness