This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Application Operations Manager based in United States.
This is an excellent opportunity for an experienced IT operations leader to oversee the performance, reliability, and continuous improvement of enterprise business applications in a fully remote environment. In this role, you will lead a team of application support engineers while coordinating cross-functional efforts across infrastructure, cloud, security, and third-party service providers. You will play a key role in maintaining operational excellence by managing production support, IT service management processes, and change governance. The position combines technical leadership with people management, offering the opportunity to drive service improvements, strengthen operational maturity, and deliver exceptional support for mission-critical business systems. If you thrive in fast-paced enterprise environments and enjoy leading high-performing teams, this role offers meaningful impact and long-term career growth.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Application Operations Manager based in United States.
This is an excellent opportunity for an experienced IT operations leader to oversee the performance, reliability, and continuous improvement of enterprise business applications in a fully remote environment. In this role, you will lead a team of application support engineers while coordinating cross-functional efforts across infrastructure, cloud, security, and third-party service providers. You will play a key role in maintaining operational excellence by managing production support, IT service management processes, and change governance. The position combines technical leadership with people management, offering the opportunity to drive service improvements, strengthen operational maturity, and deliver exceptional support for mission-critical business systems. If you thrive in fast-paced enterprise environments and enjoy leading high-performing teams, this role offers meaningful impact and long-term career growth.
Accountabilities
- Lead the daily operations, support, and continuous improvement of enterprise business applications, ensuring high availability, reliability, and service quality.
- Manage production incidents, service requests, operational issues, and enhancement requests while ensuring timely resolution in accordance with established Service Level Agreements (SLAs).
- Oversee problem management activities, including root cause analysis (RCA), corrective actions, and initiatives to reduce recurring incidents.
- Coordinate service delivery across application, infrastructure, cloud, database, cybersecurity, network, and third-party support teams using Service Integration and Management (SIAM) principles.
- Drive IT Service Management (ITSM) processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management following ITIL best practices.
- Lead Change Advisory Board (CAB) meetings, reviewing change requests for technical readiness, testing, implementation planning, business impact, and rollback procedures.
- Monitor operational performance through metrics, governance, workload balancing, and continual service improvement initiatives.
- Manage, mentor, and develop a team of application support engineers through coaching, performance evaluations, career development planning, workload management, and resource scheduling.
- Foster a collaborative, accountable, customer-focused culture while ensuring effective communication across technical teams and business stakeholders.
- Bachelor's degree or equivalent higher education qualification.
- Minimum of 15 years of experience supporting enterprise business applications within IT operations or application support environments.
- At least 5 years of experience leading technical application support or operations teams.
- Strong expertise in ITIL service management practices, including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
- Experience leading Change Advisory Board (CAB) meetings and managing enterprise change governance processes.
- Practical knowledge of Service Integration and Management (SIAM) frameworks and coordinating multiple internal and external service providers.
- Experience supporting mission-critical enterprise systems, including ERP, HCM, CRM, Finance, SaaS, and on-premises applications.
- Familiarity with ServiceNow or similar enterprise ITSM platforms.
- Understanding of cloud technologies, APIs, middleware, integrations, databases, identity management, enterprise security, release management, batch processing, and application lifecycle support.
- Proven ability to lead geographically distributed teams with strong leadership, communication, problem-solving, organizational, and stakeholder management skills.
- Competitive salary ranging from $112,840 to $128,800, based on experience, location, and business requirements.
- Fully remote work arrangement within the United States.
- Flexible work schedule designed to support work-life balance.
- Comprehensive medical, dental, and vision insurance plans.
- Health Savings Account (HSA) options where applicable.
- 401(k) retirement plan with company matching contributions.
- Generous paid time off, including vacation, sick leave, personal days, holidays, parental leave, military leave, bereavement leave, and jury duty leave.
- Company-paid life insurance, disability coverage, accident insurance, and additional wellness benefits.
- AI-powered career development tools, internal mobility opportunities, mentoring, and professional growth resources.
- Collaborative, innovation-driven culture with opportunities to work on large-scale enterprise technology initiatives.