Manager, Program Management

Role responsibilities

The Manager, Program Management serves as the primary relationship owner for a single client program, accountable for operational performance and client satisfaction. This role involves managing day-to-day client engagement, governance rhythms, and KPI performance to ensure program success.

Requirements

Candidates should have at least 5 years of experience in staffing or related roles, with demonstrated ability in managing client relationships and performance metrics. A high school diploma is required, while a bachelor's degree is preferred.

Key skills

Client Relationship Management, Operational Performance, KPI Management, Issue Resolution, Cross-Functional Coordination, Staffing, Workforce Solutions, Service Delivery, Governance, Performance Reporting, Escalation Management, Communication, Problem Solving, Team Collaboration, Metrics Management, Client Satisfaction

Keywords

Client Relationship Management, Operational Performance, KPI Management, Issue Resolution, Cross-Functional Coordination, Staffing, Workforce Solutions, Service Delivery, Governance, Performance Reporting, Escalation Management, Communication, Problem Solving, Team Collaboration, Metrics Management, Client Satisfaction