Associé bilingue – Cartes corporative (virtuel)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associé bilingue – Cartes corporative (virtuel) based in Canada.
As a Bilingual Corporate Cards Associate, you will provide exceptional sales and customer service support to business clients in a fully remote environment. Acting as a trusted advisor, you will help customers identify corporate card solutions that align with their business objectives while delivering a seamless service experience across multiple communication channels. This role combines client relationship management, problem-solving, and sales support within a fast-paced, performance-driven environment. You will collaborate with internal teams, ensure compliance with financial regulations, and contribute to delivering high-quality customer experiences. This position offers the opportunity to build expertise in corporate banking products while developing valuable client service and financial industry skills.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associé bilingue – Cartes corporative (virtuel) based in Canada.
As a Bilingual Corporate Cards Associate, you will provide exceptional sales and customer service support to business clients in a fully remote environment. Acting as a trusted advisor, you will help customers identify corporate card solutions that align with their business objectives while delivering a seamless service experience across multiple communication channels. This role combines client relationship management, problem-solving, and sales support within a fast-paced, performance-driven environment. You will collaborate with internal teams, ensure compliance with financial regulations, and contribute to delivering high-quality customer experiences. This position offers the opportunity to build expertise in corporate banking products while developing valuable client service and financial industry skills.
Accountabilities
- Provide professional sales and service support to business clients regarding corporate card products and related financial solutions.
- Handle inbound customer inquiries and electronic service requests while meeting established service level objectives.
- Understand customer needs and recommend appropriate corporate card strategies and product solutions.
- Process customer transactions accurately or coordinate with internal teams for specialized support when required.
- Resolve customer concerns efficiently and escalate complex cases through the appropriate channels.
- Maintain accurate documentation following client interactions to ensure timely and precise request processing.
- Promote relevant marketing campaigns and product offerings when appropriate during customer conversations.
- Stay informed on industry trends, product updates, regulatory requirements, and competitive offerings.
- Protect customer confidentiality while complying with internal policies, anti-money laundering regulations, privacy requirements, and financial compliance standards.
- Identify and report suspicious activities and contribute to maintaining a secure and compliant banking environment.
- 2–3 years of relevant experience in customer service, financial services, sales, or a related field, or an equivalent combination of education and experience.
- Postsecondary education in a related discipline is considered an asset.
- Fluency in both French and English (spoken and written) is required to support clients and colleagues across Canada.
- Knowledge of corporate or credit card products and the financial services industry.
- Understanding of market trends, customer needs, and competitive financial products.
- Strong communication, interpersonal, and relationship-building skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Ability to work independently in a remote environment while collaborating effectively within a team.
- Comfortable working a flexible full-time schedule, including Monday through Sunday between 7:00 a.m. and 11:00 p.m.
- Competitive annual salary ranging from $38,500 to $71,000 CAD, depending on experience, qualifications, and location.
- Potential eligibility for performance-based incentives or bonus programs.
- Fully remote work arrangement within Canada.
- Comprehensive health, life, and accident insurance coverage.
- Retirement savings plans.
- Tuition reimbursement to support ongoing professional development.
- Paid training, coaching, and continuous learning opportunities.
- Career growth within a collaborative and supportive environment.
- Access to networking opportunities and leadership support.
- Inclusive workplace committed to diversity, equity, accessibility, and employee development.