IT Operations Engineer (Fresh Graduates Welcome)

Requirements:

• IT support: Be the first line of support for the organisation. Resolve issues, hit SLAs, and keep things moving.
• Endpoint management: Own the full lifecycle of our devices — laptops, desktops, mobiles, and virtual desktops. Deployment, configuration, troubleshooting, all of it.
• Onboarding & offboarding: Set people up properly when they join and make sure access is cleanly revoked when they leave.
• Patch management: Keep endpoints, workstations, cloud servers, and VDI environments up to date. Track what needs patching, get it done, and report on it.
• Vulnerability management: Run regular vulnerability scans across our environment. Understand what the results mean, prioritise by risk, and drive remediation to closure.
• Access & identity: Manage user accounts and access rights. Enforce least privilege. Make provisioning and deprovisioning slick and secure.
• Application & software management: Maintain our software environment — deploying, blocking, and uninstalling applications and browser extensions as needed. Enforce software policy and keep the estate clean and compliant.
• Application & extension assessment: Evaluate new tools, apps, and extensions before they go into use. Assess for security risk, compatibility, and business need. Work with stakeholders to approve, reject, or find safer alternatives.
• Vendor management: Manage relationships with IT vendors and service providers. Track contracts, renewals, and SLAs. 
• AI enablement & security: Work with teams to help them adopt AI tools safely. Spot risks like prompt injection, data leakage, or insecure integrations. Help us keep track of what AI tools are in use and make sure we have the right guardrails in place.

Requirements:

• 1+ year of experience in an IT support or IT operations role — or a relevant degree/qualification with strong internship experience. Fresh graduates are welcome.
• Knowledge of patching and vulnerability scanning is an advantage.
• Comfortable thinking about whether a tool or extension is safe to use and what questions to ask.
• A willingness to learn vendor management and procurement — prior exposure is a bonus, not a requirement.
• Clear communicator — able to explain technical issues to non-technical colleagues without jargon.
• Self-directed and proactive — you notice what needs doing and follow through.