This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Service Delivery Specialist based in the United States.
This role offers the opportunity to provide high-impact technical support within an international and customer-focused environment. You will serve as a key technical resource for global partners and customers, ensuring the reliability and performance of critical IT infrastructures and software solutions. Working across diverse regions and time zones, you will troubleshoot complex issues, support infrastructure upgrades, and help maintain compliance with international data security standards. The position combines technical expertise, customer interaction, and strategic collaboration, making it ideal for professionals who thrive in dynamic environments and enjoy solving challenging problems. This role also provides exposure to healthcare technologies and international operations while contributing directly to customer success and service excellence.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Service Delivery Specialist based in the United States.
This role offers the opportunity to provide high-impact technical support within an international and customer-focused environment. You will serve as a key technical resource for global partners and customers, ensuring the reliability and performance of critical IT infrastructures and software solutions. Working across diverse regions and time zones, you will troubleshoot complex issues, support infrastructure upgrades, and help maintain compliance with international data security standards. The position combines technical expertise, customer interaction, and strategic collaboration, making it ideal for professionals who thrive in dynamic environments and enjoy solving challenging problems. This role also provides exposure to healthcare technologies and international operations while contributing directly to customer success and service excellence.
Accountabilities:
- Provide Tier 2 technical support for customers and international partners, resolving complex issues related to networking, databases, storage, software applications, and system integrations.
- Serve as a trusted technical advisor throughout the customer lifecycle, supporting software upgrades, server migrations, and infrastructure improvements.
- Collaborate with after-hours support teams to ensure timely resolution of priority cases and uninterrupted customer service.
- Advise stakeholders on IT infrastructure design, sizing, and deployment requirements for enterprise software implementations.
- Ensure systems and processes align with international data privacy and security regulations, including GDPR and other regional compliance frameworks.
- Recommend and support disaster recovery strategies and backup solutions tailored to specific regional requirements and operational risks.
- Deliver technical training sessions and workshops to improve customer and partner knowledge, adoption, and operational efficiency.
- Work closely with cross-functional teams to coordinate support activities, maintain documentation, and continuously improve service delivery processes.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
- Minimum of 4 years of experience in IT infrastructure support, technical service delivery, or related roles.
- Experience providing international support or working in customer-facing technical environments is highly desirable.
- Previous experience within healthcare IT environments is preferred.
- Strong knowledge of networking, databases, storage systems, enterprise software support, and HL7 connectivity.
- Experience planning and executing software upgrades, server migrations, and infrastructure-related projects.
- Working knowledge of SQL, SQLite, JavaScript, and Mirth Connect within support or integration contexts.
- Familiarity with virtualization technologies such as VMware, Hyper-V, or Citrix is advantageous.
- Understanding of international compliance standards, including GDPR, HIPAA, or similar frameworks.
- Excellent troubleshooting, analytical thinking, and problem-solving skills, with the ability to perform effectively under pressure.
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences across different cultural contexts.
- Ability to work independently and collaboratively while managing multiple priorities effectively.
- Willingness and ability to travel internationally up to 30% of the time and adapt to overnight work schedules supporting global business operations.
- Reliable high-speed internet connection and ability to work extended periods using computer-based systems.
- Competitive annual salary ranging from $77,000 to $100,000 USD, depending on experience and qualifications.
- Opportunity to work in a highly collaborative, international environment supporting global customers and partners.
- Exposure to innovative healthcare technologies and enterprise-scale IT infrastructures.
- Career development opportunities through involvement in complex technical projects and cross-functional initiatives.
- International travel opportunities and engagement with global stakeholders.
- Dynamic work environment that encourages continuous learning, technical growth, and professional development.
- Inclusive workplace culture focused on integrity, accountability, service excellence, and collaboration.
The IT Service Delivery Specialist will play a critical role in delivering advanced technical support and ensuring the successful deployment and maintenance of enterprise systems for international and domestic customers.
Requirements:
The ideal candidate combines strong infrastructure expertise with excellent communication skills and experience supporting customers in complex technical environments.