Care Coordinator

Care Coordinator About DialogueDialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:ImpactCommunityGrowthExcellenceFeel like you can make a difference? Good news, we saved you a seat! Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.AI Disclosure StatementTo ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.⚠️ Recruitment Fraud Notice Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to jobs@dialogue.co and verify the role on our official careers page.Your role as Care Coordinator Dialogue is looking for a Care Coordinator to join our team in order to improve the well-being of our members and meet the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as processing prescriptions, sending referrals, scheduling follow-up appointments, coordinating with labs, following up with external clinics and supporting our members as needed.If you are looking for a role where you can make an impact while focusing on key operational functions, we have a place for you!What you'll be doingActing as the first point of contact between the patient and the medical teamPost-appointment follow-up, including sending prescriptions, scheduling follow-up appointments, sharing navigation resources, and sending recommendations by faxLiaising between medical support and technical teams to help patients and providers resolve various medical, technical, or logistical issuesCommitting to ensuring complete customer satisfactionCommunicating with pharmacies and other healthcare facilities by fax or phone, as neededProviding administrative support to cliniciansAdvising patients to help them navigate their provincial healthcare systemEnsuring efficiency throughout the patient journey in collaboration with members of the care teamWe'd love to hear from you if you havePersonality traits such as autonomy, attention to detail, initiative, and a positive attitudeAvailability to work evenings and weekends, as work schedules include day and evening shifts (from 6:00 a.m. to midnight, seven days a week). Our operational needs are primarily in the evenings and on weekendsExcellent written and verbal communication skillsThe ability to manage crises and resolve problems quickly while remaining calmProfessional experience within the public healthcare systemA desire to work in an environment that encourages autonomy, patience, and empathyMotivation to work in a dynamic, patient experience focused environmentAn interest in an innovative work settingComfort with computer tools and technologyStrong organizational skills and attention to detailGood time management skills and the ability to prioritize tasks effectivelyA customer service oriented mindset and a...