Staff Engineer - Systems

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Staff Engineer - SystemsFull-timeCompany DescriptionOrganizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There’s another option. Freshworks. With a fresh vision for how the world works.Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.Fresh vision. Real impact. Come build it with us.Job DescriptionAs a Staff Systems Engineer, you will design, document and implement multi-tier software applications across databases, services and web layers. You will build APIs, services and platform features that support complex customer and developer scenarios, while improving scalability, performance, reliability and deployment velocity. You will work closely with architects, engineers, product managers, design, QA, operations and customer-facing teams to create solutions that meet business needs and provide a seamless Freshworks experience. You will be hands-on in writing clean, maintainable code, troubleshooting critical production issues in a SaaS environment, and guiding engineering teams through sound technical decisions. Young and enthusiastic engineers will look up to you for mentorship, code quality, systems thinking and the engineering discipline required to build reliable software at scale.Responsibilities: As an engineering leader, understand, own, and deliver the Engineering Roadmap for your teams.  As a systems architect, design, document and deliver scalable, low-latency and cost- efficient platform solutions for developer-facing and product-facing services.  As a hands-on engineer, build APIs, services and platform features that seamlessly scale for current and future growth across Freshworks products.  As a platform builder, strive to deliver a seamless and intuitive platform experience for internal developers, partners and customers to customize, integrate and automate workflows.  As a problem solver, build innovative solutions from scratch and work with architects and engineers across product teams to drive adoption.  As a performance champion, continuously raise the bar on scalability, reliability, usability, deployment velocity and operational excellence.  As an experienced engineer, identify critical technical debt and define practical, iterative plans to improve system health without slowing business impact.  As a senior programmer, establish a high bar for writing maintainable software through coding efforts, code reviews and quality standards integrated into CI/CD pipelines.  As an ace troubleshooter, take on complex production issues in distributed SaaS environments, analyse root causes and define preventive measures.  As a persistent student, keep an eye on technology trends and open-source projects that can be leveraged to improve Freshworks platform capabilities.  As a mentor, guide engineers across functions and help them develop strong systems thinking, clean coding discipline and ownership mindset.  As a compliance owner, implement and support Freshworks compliance and information security processes for self and team.QualificationsEducation: Bachelor's Degree in a technical field OR equivalent work experience.  A...