【DoubleTree by Hilton Osaka Castle】Housekeeping Supervisor

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for providing administrative support to the Housekeeping Department, handling various clerical tasks, maintaining records, and assisting in ensuring the smooth operation of the department. As a Housekeeping Supervisor, you’re not just supporting efficient housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As the Housekeeping Supervisor, you will be responsible for performing the following tasks to the highest standards:
•    Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
•    Work closely with the front desk team to ensure correct room status at all times.
•    Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
•    Ensure guest privacy is respected when DND status is displayed.
•    Supervise the turndown service if guests required.
•    Responsible for strict key control.
•    Ensure all VIP rooms are inspected by supervisor.
•    Ensure Daily Report are correct  
•    Ordering task as required, and maintain well control to meet budget. 
•    Take unannounced checks to ensure that new employees of the cleaning vendor are up to the required cleaning standards
•    Take responsibility of the housekeeping operation in the absence of the Housekeeping Manager.
•    Take initiative in the daily morning briefing 
•    Regularly inspect guest floor corridors and public areas.
•    Report maintenance issues promptly to Engineering.
•    Ensure compliance of lost and found procedures.
•    Keep floors, linen rooms and pantries neat and tidy.
•    Monitor productivity of the assigned Room Attendant.
•    Check team members’ grooming, personal hygiene and appearance.
•    Assist with team members’ training and development.
•    Provide ongoing advice and support to team members under your supervision.
•    Provide one to one instruction to team members when required.
•    Seek opportunities to improve guest service consistently from guests’ comments. 
•    Take appropriate action to resolve guests’ complaints.
•    Ensure all reports are completed on a timely basis.
•    Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
•    Perform any duties assigned by the Management team deemed necessary.
 

•    University / Pre-university graduate.
•    At least 3 years of guestroom work experience.
•    Good written and verbal skills.
•    Fluent in English to meet business needs, advantageous.
•    Good knowledge of Housekeeping office’s daily operation.
•    Proficient in Microsoft Office, housekeeping PEP and OnQ systems.
•    Actively listen to others and build on good ideas.