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Job Details

Head of Local Operations, Pharmacovigilance

We are seeking an experienced and commercially minded leader for the role of Head of Local Operations, Pharmacovigilance. This is a senior opportunity to lead strategy, business growth, operational maturity, and client engagement across a globally evolving Local Pharmacovigilance service line.

This role is responsible for ensuring adherence to sales targets, revenue budgets, and gross profit expectations, while strengthening service readiness, delivery models, and organizational capability. The successful candidate will build executive-level customer relationships, provide project oversight, develop new and expanded service propositions, and identify opportunities to enhance service line maturity, including through partnerships, M&A, and digital innovation initiatives.

What you'll be doing:

Key Responsibilities

• Define, lead, and execute the Local PV Services strategy, including service portfolio, geographical expansion, and positioning, in alignment with broader strategic priorities

• Translate strategy into measurable business outcomes

• Own and drive business growth, including pipeline development, opportunity identification, and conversion to support sustainable revenue growth and increased market share

• Be accountable for revenue delivery and gross profit performance, including proactive management of utilization, pricing, delivery models, and cost base

• Define and implement corrective actions to ensure targets are consistently met or exceeded

• Lead business development activities in close collaboration with Commercial, including client engagements, proposals, and strategic account expansion

• Build and maintain senior and executive-level client relationships, acting as a trusted advisor and supporting long-term business growth

• Define and implement the global resourcing strategy, including workforce planning, capability building, location strategy, and scalable delivery models

• Own hiring, staffing, and talent development strategies to ensure the right capabilities, capacity, and leadership pipeline are in place

• Drive resource optimization and operational efficiency, including utilization management, skill mix evolution, automation opportunities, and continuous improvement of the delivery model

• Ensure proactive alignment between pipeline, demand forecasting, and resourcing to support growth without capacity constraints

• Lead collaboration with GCS, GPS, and regional and country commercial leadership to drive strong business alignment and client value creation

• Provide strong leadership across Local PV Services, ensuring high performance, accountability, capability development, and retention of top talent

• Act as a change leader, driving adoption of the global operating model and embedding transformation initiatives that improve growth, scalability, and profitability

• Contribute to and drive strategic initiatives, including M&A, partnerships, and innovation, to expand service capabilities and market differentiation

• Ensure cost-effective management of global resources and project staffing while balancing delivery excellence with financial performance

• Actively engage with other PALs to ensure collaboration and synergy across processes, resources, and technology

• Take on additional reasonable tasks aligned with business needs and the scope of the role

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What you'll have:

• University degree in Life Sciences

• Extensive professional experience in industry or a related area of responsibility

• In-depth understanding of the pharmaceutical industry market

• Strong expertise in financial and business acumen, strategic leadership, solution-focused problem solving, and change management

• Excellent communication skills with the ability to influence stakeholders at various levels internally and externally

• Strong analytical mindset with experience assessing and improving complex delivery models

• Proven experience leading, mentoring, managing, and motivating staff

• Ability to lead large international and/or complex project teams and achieve commitment in challenging change environments

• Strong client relationship management skills, including experience engaging with C-suite stakeholders

• Ability to clearly communicate strategic goals and the value of collaboration

• Business fluent English

Ideal Candidate

• Proven success leading business growth, strategic execution, and service line development

• Strong understanding of pharmacovigilance services and the broader pharmaceutical industry

• Ability to balance commercial growth, operational excellence, and financial performance

• Confident working with senior clients and internal leadership teams

• Experience leading global, cross-functional, and complex teams

• Strong change leadership and transformation capability

• Proactive, solution-oriented, and effective in dynamic business environments

Apply Now

If you are ready to lead the future of Local Operations, Pharmacovigilance, we encourage you to apply.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: PharmaLex GmbH

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned