C.H. Robinson is seeking a proactive and customer focused professional to join our team as Executive / Senior Executive - Ocean Export.

In this role, you will manage the end-to-end shipment lifecycle for assigned accounts, ensuring customer requirements are met with accuracy and timeliness. You will oversee shipment execution, maintain daily communication, and manage reporting and email correspondence. In this role, you will take ownership of account success by delivering exceptional service and driving operational excellence.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

• Understand and input applicable financial components of shipments to generate correct billing for customers

• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing prealerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

• Create, maintain, and update shipments in Navisphere, ensuring accurate data

• Provides track and trace service to customers and generates shipment documents

• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

• Builds great relationships with customers, responding timely and following up on issue resolution

• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

• Promote a positive working relationship for all team members

• Participate, as needed, in new customer implementations and business meetings

Other Activities:

• Ensure customer SOPs are maintained and adhered to

• Work according to CHR, local and global laws, regulations and procedures

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• Bachelor’s degree from an accredited college or university

• Minimum 1 year of Global Forwarding experience

• Advanced proficiency in Microsoft Office Suite of programs

• Fluent in English (written and verbal)

Preferred Qualifications:

• Knowledge or coursework in Supply Chain, Logistics, or International Business

• Basic understanding of Quality Management (ISO 9001)

• Excellent communication, prioritization, and multi-tasking skills

• Excellent customer service skills and follow up to be utilized with customers and the network

• Proven track record of dealing with customers and being client focused

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven office environment

• Ability to influence the lifecycle shipping process

• Fluent in the local language

• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.