Guest Services Representative | Part-Time | CFG Bank Arena

Welcome page Returning Candidate? Log back in! Guest Services Representative | Part-Time | CFG Bank Arena Location US-MD-Baltimore Job Post Information* : Posted Date 1 week ago(7/14/2026 9:09 AM) Job ID 2026-33184 Location Name CFG Bank Arena Category Guest Services Type Regular Part-Time Location : Location US-MD-Baltimore Job Post Information* : External Company Name Oak View Group Job Post Information* : External Company URL https://www.oakviewgroup.com/ Location : Postal Code 21201 Location : Address 201 W Baltimore St Job Post Information* : Post End Date 10/16/2026 Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.  Position Summary Under direct supervision of the Guest Services Management Team and Supervisors, our Guest Services Representative is responsible for providing an exceptional level of world-class customer service to all guests, clients, and partners at all events, including, but not limited to, major concerts, family shows, and smaller, private events. The Guest Services Representatives are generally assigned to work in premium locations such as clubs, lounges, and suites, but may work in other areas of the arena as needed.  This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset. This role pays an hourly rate of $20.00 Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching. This position will remain open until October 16, 2026. About the Venue 4th Highest Grossing Venue in NORTH AMERICA - Billboard Magazine Dec 202511th Highest Grossing Venue WORLDWIDE - Billboard Magazine Dec 2025 CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena. Responsibilities Provide consistent, world-class customer service throughout all arena spaces, proactively welcoming guests, answering questions, and thanking guests for attendingConduct pre-event walk throughs of spaces to ensure safety and guest experience expectations are metIdentify opportunities to create memorable experiences and lasting relationships with all guests.Have knowledge of arena layout, emergency exit, policies and regulations, while understanding, retaining, and communicating safety and security measures  Display professional demeanor including positive body language and effective communicationRespond to and/or escalate guest complaints, concerns, and complimentsManage lines and provide directional instructions as needed to other arena amenitiesPerform thorough ticket checks, scans, and access for valid entry into...