Principal Site Reliability Engineer

Join a globally recognized financial organization and advance your profession to new heights by contributing to revolutionary projects. You've discovered the perfect environment to have a major impact.

As a Principal Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking division, you will leverage your advanced expertise to identify new opportunities for influencing critical incident management and enhancing the end-to-end software development lifecycle for the firm. Your role will involve managing, designing, and implementing infrastructure components and essential services to boost reliability and ensure operational efficiency within the Card Site Reliability Engineering function. You will be part of a globally distributed team dedicated to maintaining production stability, automation, reliability, and observability. We seek solution-oriented, commercially minded, and customer-focused team members who excel in an agile environment and are eager to contribute to building innovative solutions from the ground up within a diverse and inclusive team.

Job responsibilities

• Identifies and solves problems of high complexity.
• Works with development teams throughout the Software Development Life Cycle to ensure sustainable software releases
• Leads medium to large projects by bringing together the proper perspective, identifying roadblocks, and integrating feedback from team members and subject matter experts at the firm.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate complex incident analysis and reliability decisioning, validating outputs and handling operational data according to sensitivity and security requirements.
• Manages complex business challenges with elegant, efficient solutions, harnessing the power of code and cloud infrastructure to configure, maintain, monitor, and optimize applications, driving continuous improvement and scalability.
• Lead the design and development of core observability services, including metrics pipelines and log aggregation.
• Leverage modern technologies such as Open Telemetry and AI/ML for anomaly detection and automated insights.
• Collaborate with engineering and SRE teams to define service-level objectives (SLOs) and error budgets.
• Provide technical leadership and mentorship to engineering teams, ensuring best practices in system design.
• Champion observability as a first-class concern in the software development lifecycle.
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills

• Formal training or certification on Site Reliability Engineering concepts and 10+ years applied experience
• Fluent in at least one programming language such as: Python, Java/Spring Boot.
• Experience with cloud-native (AWS) instrumentation and streaming data platforms.
• Proficient with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Proficient with container and container orchestration: (ECS, Kubernetes, Docker).
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements.
• Experience with translating research, analysis, and tests into business recommendations.
• Ability to balance and be accountable for the work of multiple architects and designers.
• Understands and leads partnerships across job functions to develop efficient systems.
• Engages team members and expresses complex ideas with appropriate level of detail, while providing constructive feedback.

Preferred qualifications, capabilities, and skills

• Influence technology and policy decisions while fostering commitment and confidence in team members.
• Develop effective solutions and analyze competitive positions by considering market trends.
• Support the introduction of innovative methods and communicate clearly to persuade audiences.
• Demonstrate concern and meet the needs of both internal and external customers.