Exceptional Hospitality Starts with You
The Hilton London Canary Wharf is a modern, full-service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic Park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.
A WORLD OF REWARDS
• Annual Salary of £32,000 - £34,000 (Based on experince)
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Smart uniform provided
• Free and healthy meals when on duty
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Here's what you'll do during a typical day:
- Shifts generally starts at 6am, including working on weekends and back holidays.
- Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
- Lead by example by being present on the floor throughout service
- Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
- Look for opportunities to recognize & wow the guests
- Handle all customer inquiries in an appropriate and professional manner
- Accurately manage all transactions during service
- Work with your team to continually improve guest satisfaction
- Training the team frequently to the highest standards to maintain guest satisfaction
What are we looking for?
- Previous experience in organizing food and beverage service
- Experience in leading a team
- Ability to demonstrate delegation skills
- Flexibility to respond quickly and positively to a range of work situations
- A passion for developing others to be part of a winning team
- Someone who loves an early start to the day
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.