IT Support Technician

Back to jobsIT Support TechnicianDenver, Colorado, United StatesApplyAbout SRS Acquiom     SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently. Based in Denver, Colorado, with offices across the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M&A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent, Sub-Agent, and Successor Agent services. Since 2007, SRS Acquiom has supported more than 11,500 transactions globally. By bringing efficiency, expertise, and purpose-built technology to complex financial transactions, we help sophisticated deal parties focus on building great businesses and maximizing value. We’re equally committed to building careers as we are to building solutions. If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk.  A few benefits our employees enjoy Day‑one coverage: medical, dental, and vision plans so you’re protected from the start  A 401(k) with a 4% company match to keep your future on track Discretionary time off - take the time you need, when you need it Employer‑paid life insurance, with the option to add extra coverage for peace of mind Employee Assistance Programs for confidential support when life gets complicated Discounted pet insurance (because furry family members count, too) A fitness credit to back your health and wellness goals Pre‑tax plans for dependent care, transportation, and flexible spending  Position Summary    SRS Acquiom is seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an environment of 75% macOS machines and 25% Windows machines.   The ideal candidate will support internal clients, has an understanding of laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environment.  Compensation: The hourly rate for this role is between $31.25 and $36.06, depending on level of experience.  Location: This is an on-site and in-person hybrid position based out of Denver, CO.  Primary Responsibilities    Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices  Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion  Perform end-user training on macOS and other company-provided software and hardware  Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues  Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities  Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process  Engage with vendors when necessary to research issues and determine and implement recommended solutions  Maintain inventory levels of equipment to facilitate on-boarding process.  Provision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management system  Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1  Maintain employee backup system as part of Disaster Recovery/Backup Plan  Automate help desk tasks and maintain security profiles via MDM software (JAMF/Intune) for...