Customer Success Manager

Skip to main content United States Saved jobs(0) - DescriptionCustomer Success Manager  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:   Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.What you’ll do:Customer Engagement  Building strong customer relationships  • Acting as the primary customer advocate. • Defining customer adoption success criteria.  Partners with strategic customers to understand business objectives, project priorities, and consumption outcomes. • Guides customer adoption of HPE solutions and services. • Maximizes customer value realization from HPE investments. • Owns customer experience across onboarding, activation, adoption, and advocacy. • Identifies expansion opportunities and supports portfolio growth within accounts. • Manages post-sales customer relationships and business outcomes.   Management Level Definition • Applying developed subject matter expertise. • Solving common and complex business issues. • Exercising independent judgment. • Acting as a team or project leader when required. • Handling diverse and unique situations with limited guidance.  Success Planning • Developing and maintaining Customer Success Plans. • Tracking customer goals, outcomes, and timelines. • Ensuring a consistent customer experience throughout the lifecycle.   Operational Leadership • Coordinating with support, product management, and engineering teams. • Acting as an escalation point for customer issues. • Identifying gaps in customer use cases and driving resolution.   Growth Responsibilities • Working with Sales Specialists (SBM’s) to expand account value; driving upsell motions, identifying cross-sell opportunities. What you need to bring:Qualifications: • Bachelor's degree or equivalent experience. • Experience managing large customer accounts. • Customer success planning and execution experience. • Project/program management experience preferred. • Cloud operating model experience preferred. • Typically 5–7years of related experience.  What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for...