JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace Ambassador
Overall Role
• Enhance the employee experience by providing hospitable and warm customer service
• Assist Facilities Management in the delivery of soft services
• To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
• Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members
• Be the voice of the users by listening and providing for their requests
• Be a supporter of change and spokesperson for agile workplace concepts
Duties & responsibilities
• Primary focus to handle enquiries on all corporate services matters
• Act as the programme administrators to handle corporate card request, physical record management, carpark management, ordering of office supplies and subscriptions services
• Work closely with all Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience
• Need to be culturally sensitive and perform work ethically and with integrity
• Good knowledge of the office surrounding amenities
• Responds to requests for information, service, and assistance in a timely manner
• Provide Helpdesk support by responding to requests and tickets logged via centralized helpdesk. Ensure work orders are being followed up by the relevant teams
• Upkeep and update the list of vendors and contacts
• Assist in collation for all team monthly reporting
• Arrange vendor meetings and prepare the minutes of meetings
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Manage vendor invoices that include coding and tracking of payment
• Respond to ‘fix me’ stickers and close the feedback loop
Key Competencies
• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation
• “Customer first” mind set
Key Measurables (KPIs)
• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client
Behavioural Competencies
LEADERSHIP
• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues
• Taking ownership of any workspace-related issues on floor(s) allocated
PERSONAL EFFECTIVENESS
• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
• Actively promotes other Client-led initiatives (e.g. Gym/Wellness, café, etc)
• Contributes via regular feedback, to the overall performance of the delivery team
DECISION MAKING
• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client
RELATIONSHIP BUILDING
• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions (Hospitality, Design and Construction, Mechanical & Engineering) to ensure seamless delivery of service to client.
COMMUNICATION
• Listens effectively and communicate through actions and example. Has good written and oral communication skills
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.